Job Description & How to Apply Below
The Service Engineer is responsible for providing professional technical support for earthmoving equipment across the assigned region. Acting as the key technical interface between the company, dealers, and end customers, this role focuses on equipment maintenance, troubleshooting, dealer technical capability development, and ensuring high service quality and customer satisfaction.
Key Responsibilities
1. Technical Service & Troubleshooting
Perform commissioning, inspection, maintenance, and repair of earthmoving equipment (excavators, wheel loaders, etc.)
Diagnose and resolve mechanical, hydraulic, and electrical failures using systematic troubleshooting methods
Provide on-site technical support for complex or critical equipment issues
Prepare detailed service reports and technical documentation
2. Dealer Technical Support & Capability Development
Provide technical guidance and on-site support to dealers’ service teams
Conduct regular assessments of dealer service capabilities and identify gaps
Support dealer technicians in improving diagnostic and repair efficiency
Assist in building dealer service standards, tools, and processes
3. Service Process & Warranty Support
Support dealers in proper execution of service and warranty processes
Review warranty cases for technical accuracy and completeness
Ensure compliance with company service policies and procedures
Monitor key service KPIs such as response time and repair efficiency
4. Spare Parts & Maintenance Support
Support parts availability by coordinating with warehouse and parts teams
Assist dealers in improving parts usage and maintenance planning
Collect and report product quality issues from the field
Support implementation of technical bulletins and product modifications
Provide feedback to HQ/R&D to improve product reliability and serviceability
6. Customer Support & Satisfaction
Support dealers in handling critical customer issues
Ensure timely resolution of breakdowns and technical problems
Contribute to improving customer satisfaction and service experience
Qualifications & Requirements
Diploma or above in Mechanical Engineering, Mechatronics, Automotive Engineering, or related fields
Minimum 3 years of experience in after-sales service of construction machinery / heavy equipment / trucks
Hands‑on experience with earthmoving equipment is highly preferred
Solid knowledge of hydraulics, diesel engines, and electrical systems
Strong troubleshooting and fault diagnosis capability
Ability to read technical drawings and service manuals
Strong problem‑solving and analytical skills
Customer‑oriented mindset with good communication skills
Ability to work independently in field conditions
Local language required
Other Requirements
Valid driving license
Willingness to travel frequently within assigned region
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