AMS Application Support Engineer; AWS

Position: AMS Application Support Engineer (AWS)
We look forward to passing on our passion to you!
IET is a fast-growing and expanding company in the IT market. Become an active part of our growth and contribute to delivering highly innovative tech-to-the-point solutions through our AMS Application Support Engineer position.
Would you like to contribute to an international project in the energy industry, supporting business-critical applications and cloud platforms used across multiple markets?

What are we looking for?
We are looking for an   AMS Application Support Engineer   to join one of our key clients, working on business-critical applications and cloud platforms within an international and highly dynamic environment.
The role focuses on application support, incident management, troubleshooting, operational maintenance, and cloud operations. You will collaborate closely with development teams and business stakeholders to ensure service continuity, system reliability, and operational excellence.

Role Description
Responsibilities include, but are not limited to:

• Manage and resolve application incidents and service requests according to agreed SLAs;

• Perform troubleshooting activities through log analysis, database queries, and application diagnostics;

• Monitor cloud-based applications and infrastructure to ensure service continuity and performance;

• Support operational activities including configuration deployments, certificate renewals, software upgrades, and platform maintenance;

• Collaborate with development teams to identify root causes and support issue resolution;

• Participate in operational meetings and major incident management activities;

• Create and maintain technical documentation, runbooks, and operational procedures;

• Contribute to continuous service improvement initiatives and operational excellence practices.

General Information
Engagement Type:
Permanent Employment or Freelance Consultant / Independent Contractor
Seniority:
Mid-Level / Senior
Commitment:
Full-time
Compensation:
Permanent Employment:
Gross annual salary between €28.000 and €33.000
Freelance:
Daily rate between €300 and €340
Work Mode:
Full Remote

Location:

Italy

Requirements

• 3+ years of experience in Application Support, AMS, Cloud Operations, Dev Ops, or similar roles;

• Good knowledge of AWS services, including Cloud Watch, EC2, EKS, and Lambda;

• Experience in log analysis, application troubleshooting, and incident management;

• Knowledge of PostgreSQL and MongoDB databases;

• Ability to read and understand code written in Java, JavaScript/Type Script, and Python;

• Familiarity with monitoring and ticketing tools such as Splunk, Service Now, Jira, or similar;

• Strong analytical, communication, and problem-solving skills;

• Excellent spoken and written English;

• Availability to participate in on-call rotations for critical incident management.

Nice to Have

• Experience in Energy, Utilities, Commodity Trading, or similar industries;

• AWS Certifications;

• Knowledge of Kubernetes and Terraform;

• Experience working with distributed cloud environments and microservices architectures.

What do we expect from you?
We expect enthusiasm, ownership, and a proactive mindset. Active contribution to service improvement, operational excellence, and the identification of innovative solutions will be highly appreciated.

Why IET?
We aim to create tech-to-the-point solutions in line with our increasingly challenging market. We are a young, dynamic, and passionate company whose goal is to always be at the forefront of new technologies.

Why someone like you?
You are a curious, proactive, and solution-oriented professional looking for an environment where you can grow your technical skills while contributing to innovative and impactful projects.

Why Together?
Our market challenges stimulate us to continuously search for creative and passionate solutions that need a profile like yours. Creativity, passion, commitment, dynamism, flexibility, and communication are essential elements in a competitive environment like ours where collaboration is the first ingredient.

Our Locations
Roma - Rende (Italy)
Seville (Spain)

Recruitment Process
Apply directly through Linked In or send your CV to recruiting.
In accordance with EU Regulation 2016/679 ("GDPR"), effective from May 25, 2018. This vacancy is open to candidates of all genders, in compliance with the Equal Opportunities Code (Legislative Decree 198/2006).