Director, Customer Practice Digital Solutions; CXT

Position: Director, Customer Practice Digital Solutions (CXT)
Experteer Overview In this role, you lead AI/tech product initiatives within Bain’s Customer Experience Transformation Solution. You own the outcome‑driven roadmap, balance build/buy/partner decisions, and guide a cross‑functional team to deliver innovative AI products. You mentor product managers, drive quarterly goals, and ensure strong data governance and strategic alignment with Bain’s objectives. You will partner with leaders to shape a scalable, market‑ready portfolio that elevates client outcomes and consulting value.

Retribuzione / Benefits Own the AI/tech product roadmap for the portfolio, integrating with other solution components and aligning with client needs and technical constraints

Lead discovery efforts, test hypotheses, and convert insights into tangible, client‑facing offerings

Mentor a team of product managers to foster a high‑performance culture

Define and execute quarterly OKRs and manage product backlog, positioning, budgeting, and go‑to‑market considerations

Drive end‑to‑end product lifecycle for AI/tech innovations, from discovery to scaling and revenue impact

Draft business plans and ROI analyses to secure internal funding for new innovations

Collaborate with the Global Solution Leader to define 3‑year solution strategy and technical roadmap

Lead demos and build credibility with internal stakeholders

Ensure adherence to data governance and firm‑wide policies across solutions

Deliver cross‑product strategic initiatives and report progress to senior leadership

Responsabilità6-9 years of product management experience

Bachelor’s or Master’s degree in business, technology, or a relevant field

Deep product intuition with validation and iteration bias Experience building AI‑related customer experience products

Ability to translate technical concepts for non‑technical audiences

Strong storytelling and stakeholder alignment skills

Experience with LLMs or other AI tools

Agile product development lifecycle experience

Consulting or advisory background with client engagement experience

Self‑starter with strong problem solving and organizational skills

Entrepreneurial, servant leadership, and collaborative mindset
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