IT Business Analyst – Retail & Supply chain

Would you like to start a new professional adventure as a  Business Analyst   in one of our opportunities in the  Retail & Supply Chain   industry in Milan, Bologna or Turin ?
Your missions?

• Gather, analyze, and document business requirements and functional specifications.

• Work with Microsoft Dynamics 365 Supply Chain and related retail platforms to support business processes and drive solution improvements.

• Act as the key point of contact between business stakeholders and technical teams.

• Analyze retail and supply chain processes, identifying opportunities for optimization and automation.

• Collaborate with Product Owners and Tech Leads to refine solutions and prioritize enhancements.

• Design business scenarios, use cases, and process flows, coordinating testing activities and validating solutions.

• Prepare training materials and deliver knowledge-transfer sessions to end users and support teams.

• Participate in issue analysis and third-level support activities, promoting best practices throughout the project lifecycle.
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Your profile ?

• Degree in Business Administration, Supply Chain, Information Systems, or a related field, or equivalent experience.

• At least 5 years of experience as a Business Analyst, Functional Analyst, or in a similar role.

• Strong understanding of retail and supply chain processes, with experience in ERP and POS systems in retail environments.

• Hands-on experience with Microsoft Dynamics 365 Supply Chain or similar platforms; familiarity with Agile methodologies and Dev Ops environments.

• Fluent in English and Italian, with excellent communication and stakeholder management skills and the ability to work in international, multicultural teams.
Nice to have:

• Previous experience with Design Thinking principles or in large international retail transformation projects would be a plus.
✨  What do we offer?

• An international community bringing together more than 110 nationalities.

• An environment where trust is central and internal growth is valued (70% of our key leaders started at entry-level positions).

• A solid training system with an internal Academy and 250+ available learning modules.

• A dynamic workplace with internal events, team building activities and dedicated initiatives.

• A strong commitment to sustainability, well-being and work-life balance, with opportunities to contribute to ESG and WeCare Together initiatives.
Local benefits in Italy:

• Meal vouchers.

• Flexible working options according to company policy (up to 4 days/week remote).

• Health insurance and well-being programs, where applicable.
Compensation & Pay Transparency

• Gross Annual Salary (Range: EUR 26000 – EUR 50000).

• Applicable CCNL:
Commerce Sector (CCNL Commercio).

• The salary range has been determined based on objective and gender-neutral criteria.

• During the recruitment process, we will not ask for information about your current or previous salary.
Our salary ranges are intentionally wide, because we hire talented minds, not "templates". The same role can attract very different candidates, and we believe in leaving room for that. What lands within the range depends on your specific experience, skills and what you bring to the role.