Customer Solutions Manager - Protected Categories

Position: Customer Solutions Manager - Protected Categories (L.68/99 Art.1)
Customer Solutions Manager - Protected Categories (L.68/99 Art.
1)
Job :  | AWS EMEA SARL (Italy Branch)
“This position is preferably intended for candidates belonging to Protected Categories with certification as beneficiary law 68/99 Art.
1 (employment of people with disability). As an Amazon Web Services (AWS) Customer Solutions Manager (CSM) you will be responsible for helping guide the largest and most complex Italian customers along their multi-year journey to the cloud. In this highly visible position you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.”
In this role, you will be a critical partner to our AWS customers, leveraging your delivery experience with large scale transformations to help shepherd the customer through their stages of AWS adoption. You will guide the customer through the operational, educational and governance aspects of a successful AWS cloud journey.
You will interface with AWS customers and AWS leadership, driving collaboration between core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go‑live events and transitions are a few items owned by the CSM that are critical to the success of our customer’s cloud journey.
At AWS, you are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/Amazon to our customers, you will proactively help solve the customer’s challenges through new ideas, tools and mechanisms.
Successful candidates will have a strong delivery and change management background, be detail oriented, have excellent problem‑solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy‑in, negotiate and lead virtual teams. Your enterprise experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions.
You will evangelize AWS services and influence customers in adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and inspiring innovation. You will be obsessed with contributing to the day‑to‑day management of your customers successful adoption of AWS.
The applicable collective agreement for this role is CBA for employees of Telecommunication Sector. The position is classified at level 7 or above, depending on the candidate’s skills, competences and experience.
The minimum gross annual base salary for this position is 55,500 EUR gross annually. For part‑time hours, the salary will be pro‑rated. Amazon reserves the right to offer a higher salary and/or level, depending on the candidate’s skills, competencies, and experience. Amazon’s package may include a sign‑on payment. In addition to statutory benefits, and those applicable to the relevant CBA, company supplementary benefits may apply subject to further terms.
Basic Qualifications

Experience leading complex, large scale IT/digital/business transformation or migration programs
Experience in a customer facing role
Great written and verbal communication skills, including a demonstrated ability to effectively deliver information to C‑suite/VP level
Strong organizational and troubleshooting skills with precise attention to detail

Preferred Qualifications

Direct experience implementing AWS/cloud services
Robust understanding of key technology and market trends
AWS Solution Architect Associate certification

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