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On‑Site Merchant Care Specialist

Job in Rome, Lazio, Italy
Listing for: Altro
Full Time position
Listed on 2026-07-30
Job specializations:
  • IT/Tech
  • Customer Service/HelpDesk
Salary/Wage Range or Industry Benchmark: 71818 - 91328 EUR Yearly EUR 71818.00 91328.00 YEAR
Job Description & How to Apply Below
Hive is building a customer-centric operations platform. The Merchant Care Associate on the Ground role is on‑site in Pavia, Italy, acting as the bridge between fulfillment center operations and Hive's office-based specialists.
You’ll resolve on‑floor issues, manage ticket queues, and collaborate with logistics partners and product teams. Ideal candidates have 1–3 years in related fields, fluent English and Italian, and a hands-on, ownership mindset.

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