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Job Description & How to Apply Below
Job Summary Agility is looking for a Lead Technology Architect to serve as the senior-most technical authority for our messaging, collaboration, and identity estate across multiple organizational environments.
This is a hands-on leadership role — you will personally design, build, secure, and operate our platforms while setting technical standards and leading a small team of 1–2 administrators. There is no higher technical authority within the function; you will own critical decisions end-to-end.
The portfolio spans Microsoft Entra , Active Directory, Exchange Online/Hybrid, Microsoft Teams and SBC voice, SharePoint/One Drive, Microsoft Defender, Intune endpoint fleet, certificates, DNS, enterprise AI platforms (Claude + Microsoft Copilot), and a large SSO/application integration portfolio.
Your Responsibilities Identity & Access Management Administer Microsoft Entra on-premises AD across all environments
Design and maintain Conditional Access, PIM, RBAC, MFA, and SSO (OAuth, OIDC, SAML)
Own hybrid identity via Entra Connect Messaging & Email Administer Exchange Online and Exchange Server (hybrid), including DAG, mail flow, and transport rules
Own email security (gateway, DMARC, DKIM, SPF) and manage mailbox migrations
Collaboration & Voice Administer Microsoft Teams policies, governance, and SBC-based enterprise voice (dial plans, call queues, PSTN)
Manage SharePoint Online and One Drive, including external sharing and Known Folder Move Security & Threat Protection Operate Microsoft Defender for Office 365 and Endpoint (EDR, ASR, security baselines)
Lead incident response and maintain hardening controls aligned to CIS benchmarks
Endpoint Management (Intune)
Manage a mid-to-large multi-country fleet (Windows, macOS, Android, iOS)
Own Autopilot, compliance/configuration policies, update rings, app packaging, and Power Shell remediation scripts
Certificates, DNS & Web Publishing Manage full SSL/TLS certificate lifecycle and DNS/CDN/WAF/DDoS platforms
Own domain governance, registrations, and the web publishing approval workflow
Artificial Intelligence Administer enterprise AI platforms including Claude integrations and Microsoft Copilot Design AI workflows and agents, govern AI access, model organizational data, and manage AI licensing
Architecture, Governance & Leadership Act as technical design authority; maintain standards, runbooks, and documentation
Lead, mentor, and delegate to a small admin team Serve as final escalation point; on-call for critical incidents
Requirements
Your Qualifications Education Bachelor 's degree in Computer Science, IT, Engineering, or related field (Master's preferred)
Exceptional hands-on experience may be considered in lieu of formal qualifications Experience
12–15 years in enterprise IT infrastructure with deep Microsoft stack expertise5–7 years in a senior architect or technical lead role owning M365 environments end-to-end Proven hands-on experience with Exchange hybrid, Entra /AD, Intune at scale, and Microsoft Defender Practical experience with enterprise AI platforms (Claude, Microsoft Copilot), including workflow design and data modeling
Certifications (Required/Strongly Preferred — candidates should hold several)
MS-102 — Microsoft 365 Enterprise Administrator ExpertSC-300 — Identity and Access Administrator AssociateSC-200 — Security Operations Analyst AssociateMD-102 — Endpoint Administrator AssociateMS-700 — Teams Administrator AssociateAZ-104 — Azure Administrator AssociateMS-203 — Messaging Administrator Associate (or equivalent)
Other Requirements Based in Kuwait or willing to relocate; on-site at Kuwait Head Office Eligible to hold Global Administrator / privileged access (enhanced background screening may apply)
Fluent professional English;
Arabic is an advantage
On-call availability for critical incidents
Your Proficiencies Excellent problem-solving skills and attention to detail Effective communication and collaboration skills Ability to work independently and handle multiple tasks Analytical and troubleshooting skills Stakeholder Management Technical Leadership & Collaborative Influence Operational Excellence & Adaptive Delivery Strategic Problem-Solving & Architecture Design Fluent professional English;
Arabic is an advantage
Job Summary ID: 8F952CD
08FDepartment:
Corporate Type: full time
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