Regional Operations Manager - Western & Southern Europe

Regional Operations Manager - Western & Southern Europe
About Us G Adventures is the world’s largest small‑group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years. Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.

With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it. Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day.

You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world. If all that sounds like your kind of thing, well, we can’t wait for you to join us.
About

The Role
The Regional Operations Manager - Western & Southern Europe leads and oversees all operational aspects to ensure seamless delivery of exceptional travel experiences. This role is responsible for managing and developing the Operations team, ensuring traveler safety and satisfaction, maintaining financial & commercial performance and fostering strong relationships with suppliers, vendors, and local authorities. It drives innovation, operational efficiency and brand integrity across multiple product lines while supporting strategic growth initiatives.
Key

Duties & Responsibilities
Leadership & Team Development

Lead, develop, and manage the regional Operations team to achieve organizational goals.
Foster a strong company culture among staff, suppliers, travelers, and the wider community.
Promote and integrate G Adventures Core Values across all organizational activities.
Facilitate collaboration and innovation through regular training sessions, brainstorming meetings, and coordination with Operations staff, CEOs, and suppliers.
Ensure compliance with updated and new local regulations by liaising with local authorities.
Represent G Adventures in interactions with local authorities and stakeholders.
Collaborate with the CEO Supervisor to support CEOs on‑site effectively.
Manage and coordinate Private Groups requests.
Coordinate cross‑departmental collaboration to ensure operational alignment with overall company strategy.
Mentor and coach team members to support professional development and succession planning.
Develop and oversee the emergency phone rota, ensuring appropriate coverage

Traveler Management & Safety

Oversee end‑to‑end tour logistics including transportation, accommodations, activities and staffing assignments.
Oversee the health and safety standards for travelers and tour staff.
Monitor and maintain traveler satisfaction, ensuring it meets or exceeds brand targets.
Conduct product quality control and resolve complaints efficiently.
Provide assistance in Critical Incident Management, including communication and logistical coordination with Customer Solutions, Regional Managers, CEOs, Operations teams, and Toronto Base Camp.
Analyze post‑trip evaluations and trends to identify and implement corrective actions in operations.
Develop and implement emergency response protocols and conduct regular drills to prepare staff for potential crises.
Monitor and report on key performance indicators (KPIs) related to traveler experience and operational efficiency.
Participate in the regional emergency phone/after‑hours duty roster and provide timely support for urgent operational or traveler issues.

Multi‑Brand Operations & Vendor Management

Ensure proper representation of G Adventures and client brands throughout the region, including uniform procurement and distribution.
Develop and implement new or updated products in collaboration with Brand Product teams.
Oversee the design and optimization of tour schedules to ensure alignment with brand standards and commercial objectives.
Lead operational…