Category Specialist

This is a  6-month fixed-term  position with possibility of extension based on performance and business needs.
Our Company:  We are  The Tour Guy  , provider of incredible tours and authentic experiences for English-speaking travelers across Europe and the U.S.A. We follow the Golden Rule of travel: treat vacations like you want yours treated.
The Candidate:  A curious, commercially minded professional with a few years of e-commerce experience and a strong interest in tourism. You naturally ask why a product is, or is not, selling and look beyond price for the answer. You understand how visibility, positioning, content, reviews, availability, and customer experience influence performance.
You are comfortable working with e-commerce metrics such as product views, conversion rate (CVR), add-to-cart rate (ATC), bookings, and margin. You do not need to be an advanced data analyst, but you understand what these numbers mean, why they matter, and how to use them to make better decisions.
Desired Experience (Skills):
2+ years working in e-commerce, category management, merchandising, product management, or digital marketing
2+ years working in tourism, hospitality, or local travel services
Experience analyzing and improving the performance of online products
Experience working with CMS platforms such as TourCMS, Bokun, or Word Press
Desired Skills/Applications:
Curious and commercially minded, with a strong problem-solving approach
Understanding of e-commerce metrics, including CVR, ATC, traffic, bookings, and margin
Proficiency in Excel, including VLOOKUPs and pivot tables
Familiarity with Word Press or other CMS platforms
Strong supplier negotiation and relationship-management abilities
Responsibilities &

Qualifications:

Development & Optimization of Experiences:
Audit existing categories and identify missing products, overlaps, and underperformers
Grow the portfolio strategically by selecting products based on customer demand, market gaps, and commercial potential
Build relationships with local suppliers and negotiate competitive pricing and terms
Improve product performance by reviewing content, imagery, positioning, reviews, availability, pricing, and customer experience
Identify exclusive, differentiated, or high-converting experiences that support business goals
Benchmark products and pricing against direct competitors and OTAs
Product Lifecycle Management:
Manage product listings in our CMS, ensuring pricing, logic, availability, content, and visuals are accurate
Own the backend setup and QA of experiences for launch readiness
Ensure every newly published product reaches a minimum of 100 product-page views per month
Work with merchandising and marketing to increase product visibility across category pages, search results, campaigns, content, cross-selling placements, and other relevant channels
Monitor views, CVR, ATC, bookings, reviews, cancellations, and margin to identify performance issues
Proactively test improvements and elevate products that continue to underperform
Strategic Planning & Execution:
Use booking data, customer behavior, reviews, competitor research, and market trends to guide category decisions
Determine which products are ready for additional marketing or paid advertising support
Build category growth plans that define what products should be added, improved, promoted, or removed
Collaborate across CX, marketing, merchandising, and operations to ensure smooth launches and strong product performance
Track regional tourism trends and translate them into specific product opportunities

What we offer:

Meal vouchers (€7 per day) in accordance with internal company policy
At The Tour Guy we offer equal opportunities. We are committed to treat all candidates equally based on their skills, achievements and experience regardless of their race, nationality, sex, age, disability, sexual orientation, gender identity or any other classification protected by law.

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