Consumer & Supply Quality Manager

BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.
To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together!
As  Consumer & Supply Quality Manager , you lead cross-functional collaboration across all product categories, working closely with customers, factories, third-party manufacturers, area and central functions incl. category and consumer experience teams. You are responsible for ensuring the effective implementation of quality processes, compliance standards, and performance across the entire supply chain for the Italian market.
Your primary objective is to continuously enhance product and service quality for consumers, by strengthening Quality capabilities and driving awareness within the market.
In this role, you are a key member of the  SEE Quality team , with end-to-end accountability for driving improved quality across the supply chain for all product categories sourced to Italy from factories and third-party manufacturers. You also contribute to factory-related inputs and partner with multiple functions across the organization, engaging a wide range of internal and external stakeholders.
Principal Accountabilities   Lead and implement continuous improvement initiatives across Italy EM, actively engaging stakeholders across Quality, Product, Supply Chain, Procurement, and Commercial. Partner with Above-Market Quality teams to ensure alignment, effective governance, and consistent elevation of quality standards. Proactively identify gaps, execute improvement plans, and elevate performance risks through appropriate governance forums.
Work closely with the Consumer Experience team to capture, analyze, and translate consumer feedback and complaint data into actionable improvement initiatives across relevant functions.
Track and analyze a comprehensive set of quality KPIs end to end across logistics, warehousing, and distribution. Provide actionable insights to improve operational performance and support Local, Regional, and Global initiatives. Ensure robust management of quality incidents, including structured investigation inputs, sample collection, and data integrity.
Continuously review quality trends and performance data to identify emerging risks, systemic issues, and improvement opportunities. Ensure timely follow-up with stakeholders and drive effective implementation of corrective and preventive actions (CAPAs).
Strengthen product and quality knowledge across stakeholders to ensure compliance with Global Quality Standards (RQA, PI&T, P&HM, ISG, product specifications). Enhance DRBU capability through structured problem-solving, coaching, and cross-functional collaboration.
Partner with cross-functional teams to establish and maintain the technical capabilities required for robust quality assessments across the supply chain. Promote best practices and foster a culture of operational excellence, accountability, and continuous innovation.
Guarantee adherence to all relevant standards and policies (including RQA, PI&T, P&HM, ISG, Transport, Warehousing, and PSI) across EMs. Maintain strong governance and ensure compliance is embedded across all supply chain processes.
Support repacking quality control plans and drive effective reverse logistics processes, including timely sample dispatch for root cause analysis (DPI). Monitor environmental conditions across the supply chain to safeguard product integrity.
Coordinate the collection of technical data, failure analysis inputs, and physical samples to enable efficient troubleshooting of consumer device issues. Ensure timely root cause identification and resolution in…