User Experience Researcher; Bangkok

Position: User Experience Researcher (Bangkok-based, Relocation provided)
About Agoda
At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings, with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe.

Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same a and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

We have only scratched the surface. The online travel industry is an extremely dynamic and competitive space. Our aim is to deliver compelling designs that create a world‑class customer experience. You will have a key role in defining the future of our products that reach millions of customers. Despite our size, we operate in a startup‑like environment. Work in the heart of Asia.

This is an amazing opportunity if you're looking for an exciting adventure abroad while expanding your international research capabilities. This position is open to worldwide candidates and we will assist you with a generous relocation package, ensuring a smooth transition to working and living in Bangkok.
UX Researchers own end‑to‑end planning, execution, analysis and reporting of research projects, and consistently achieve research outputs needed by Product teams to inform strategic decisions. The research findings of UX Researchers impact Agoda's business success by informing Product teams regarding design or design process, end user experience, product direction, market strategy or similar.
Qualifications

Master's Degree or equivalent experience in Computer Science, Human‑Computer Interaction, Information Science, Psychology, Social Science, or any related field
7+ years of relevant experience in consumer‑facing business domains
Very comfortable with planning, scoping, conducting, analyzing and communicating research

Experience with qualitative and user‑centered design methods (individual and group interviews, diary studies, direct observation, think‑aloud usability testing, etc.)

Experience with quantitative research (metrics, survey design, response effects, sampling, crosstabs, and statistical concepts, etc.)
Experience in evaluating, negotiating, and working with external research vendors
Be able to describe user problems and business opportunities to a variety of stakeholders by leveraging both quantitative and qualitative data
Demonstrate critical thinking beyond business requests
Great storyteller and communicator, able to speak fluently to business people, designers, engineers and other stakeholders (in English)
Enjoy collaborative work in a dynamic, data‑driven and creative environment

Responsibilities
General Role Expectations

Demonstrates critical thinking beyond explicit business requests
Functions independently in all operational research tasks
Leads core end‑to‑end research activities - including driving research objectives, hypotheses, methodology, execution, analysis, and communication

Research Skills

Good judgement when evaluating research opportunities, e.g. importance, urgency, and impact for team
Ability to reasonably challenge details of research requests, and propose solid research solutions
Strong project execution with existing skills while constantly expanding his/her breadth and depth of abilities.
Knowledge of approaches for both quantitative and qualitative research, effectively triangulating findings, methods, and theories with others.
Application of tools and inspection methods to quantify the value and efficiency of research
Ability to adopt and adapt well‑established methods according to product/project situations, and innovate new methods in collaboration with more senior researchers
Knowledge of or ability to quickly learn key software tools common in the field (e.g. for surveys, diary studies, analysis)
Knowledge of data compliance and ethics in all of their…