Client Advisor Boutique

We are looking for our next Client Advisor in the Roma Boutique.

Our business and our Values:

Christian Louboutin opened his first boutique in Paris in 1992. An artist and craftsman with a true passion for shoes, his designs are unique and instantly recognizable, thanks in part to their signature and now trademarked red soles. The collections for both men and women combine wit, glamour, elegance and technical proficiency like no other. 2014 welcomed the launched of Christian Louboutin Beaute with its first nail colour, Rouge Louboutin.

The collection has continued to diversify since then with the launch of lip in 2015, fragrance in 2016 and more recently a wonderful eye collection in 2017. With an extensive range of collections, Christian Louboutin now counts more than 150 boutiques globally.

Our people are at the heart of our brand.

We celebrate individuality and allow the freedom to have responsibility, autonomy, and creativity within your role. Our colleagues have in common the passion and dedication to our Brand, and its continued success.

We live by our values:

We are down to earth – we stand with authenticity, integrity, and respect. We have passion – we drive our business with agility, commitment, and care. We have happiness in all that we do – we collaborate with positivity, open-mindedness, and fun. We work with inspiration – we envision the future with confidence, creativity, and freedom.

If the shoe fits, walk with us…The Maison Christian Louboutin is an equal opportunity employer. We are committed to recruitment practices that do not discriminate against any job applicant because of their race, color, gender, age, nationality, culture(s), religion, sex, physical or mental disability, or age. We believe that a culture of diversity and individuality fosters our core values we listed above.

So, if you also share this mindset and these values and you dream of coloring your soles red as part of the Louboutin adventure, please join us!‘Your personal data is collected by Maison Christian Louboutin on the basis of its legitimate interest in order to manage applications and ensure the efficiency of the recruitment process.  to access la Politique de confidential ité - Christian Louboutin France.

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Key Responsibilities of the role Service Delivery Attending and participating in all training events such as sales techniques, sales ceremony or product knowledge trainings.

Providing exceptional standards of customer experience, surpassing customer expectations at every opportunity by following all steps of the Christian Louboutin Sales Ceremony.

Demonstrating and reflecting the luxury brand image through the service you deliver, your positive and professional attitude, personal grooming, dress code and through the expected standards of behaviour.

Responding to all client queries and issues in a professional, effective and timely manner. This of course includes managing return items or damages for example.

Results Driven Demonstrating competent awareness of our overall business performance and the surrounding market/industry.

Actively striving to achieve key performance indicators, in order to improve boutique/concession results and reaching individual and store targets.

Awareness of the business strategy, engaged in prioritising the appropriate products or alternatives for successful sales results.

Product Knowledge Developing detailed and extensive knowledge of all products and our brand culture and DNA, in order to provide exceptional customer service and to build  an expert in product information, including knowledge of the influence of the design, the construction and craftsmanship of the product, the materials utilised, and how to care for the product.

Relationship Building & Customer Relationship Management Building and maintaining quality relationships with clients, resulting in strong sales performance.

Ensuring loyalty to the brand by development of these relationships through personal interaction and active clientelling.

Driving CRM in your location and maintenance of your client file/book.

Demonstrate an entrepreneurial approach to growing your client base and client spend including outreach to…