Store Director Roma

As an Ambassador of the Maison, he/she efficiently develops and optimize the boutique performance and profitability by managing the boutique team, ensuring excellence in boutique operations and ensuring the highest level of customer service throughout the store in line with the maison expectations.

Job responsibilities

Designs the optimum organization, recruits the right profiles and ensures proactively talent pipeline in his/her boutique.
Drives performance and compensation management, ensures people development, motivates and reinforces engagement
Ensures the day-to-day management, training, coaching and motivation of the boutique team
Conduct and/or participate in regular store meetings
Facilitate proper communication between management and associates.
Make a diagnosis and define action plans to achieve Maison, boutique and category sales targets
Leads the implementation and monitoring of the action plans
Optimize boutique performance and profitability through monitoring the boutique KPIs
Implement and monitor CRM programs and actions
Acts as an Ambassador of the Maison to build direct contact with VIPs
Implements group, Maison and boutique policies, procedures and guidelines
Is responsible for the back office and administration of the boutique

Profile

Goal- oriented mindset
Leadership
Problem- solving capability
Excellent communication skills
Analytical skills
Good stress management and ability to work under pressure
Team working
Emotional intelligence
Excellent time management and capability of prioritizing
Dynamism and flexibility
Mentoring and coaching attitude
Client Orientation
Fluent in English