Sales Manager

Role Overview
We are currently looking for a Sales Manager to join our boutique located in Piazza di Spagna, Rome. As a Sales Manager, you will act as a true Brand Ambassador, leading by example on the sales floor and ensuring that every client enjoys an exceptional, personalized and memorable experience. In this flagship environment, you will play a key role in driving business performance, developing the team, and upholding the highest standards of service and brand excellence.

Your Contribution

Partner closely with Store Management to achieve and exceed the boutique’s sales targets and overall business objectives.

Drive a strong client‑centric culture, ensuring the consistent delivery of an elevated and personalized customer experience in line with brand expectations.

Ensure full compliance with company policies, procedures, and guidelines, acting with integrity and professionalism at all times.

Coordinate and oversee both Front of House and Back of House activities, ensuring seamless operations and alignment with store standards.

Lead by example on the shop floor, inspiring the team to achieve excellence in client service, sales performance, and brand representation.

Take ownership of team development by supporting onboarding, coaching, and continuous training, in line with company guidelines and the Mentoring Program.

Monitor key performance indicators (KPIs), analyzing results and supporting the implementation of action plans to optimize sales and operational efficiency.

Support CRM initiatives, fostering client loyalty and long‑term relationships through proactive clienteling activities.

Collaborate with Visual Merchandising to ensure the boutique presentation reflects brand image and maximizes commercial opportunities.

What You Bring to the Team

Fluency in Italian and English; additional languages are considered a strong advantage, especially in an international luxury environment.

At least 5 years of relevant experience in retail, with solid exposure to supervisory or managerial responsibilities, preferably in luxury or premium brands.

Strong understanding of Client Ceremony and its impact on client engagement, loyalty, and business performance.

Proven ability to lead, motivate, and develop a team, fostering a collaborative and high‑performance culture.

Solid knowledge of visual merchandising standards and in‑store excellence.

Experience with stock management, inventory processes, and coordination with back‑of‑house operations.

Familiarity with CRM tools and clienteling strategies to drive client retention and growth.

Strong analytical and numerical skills, with the ability to interpret sales data and KPIs.

A commercial and results‑driven mindset, combined with attention to detail and operational excellence.

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