Sales Operations Analyst

Sales Operations Analyst
Join to apply for the Sales Operations Analyst role ted 4 days ago.

About Money Gram
Did you know there are 1.4 billion people in the world that are financially underserved by traditional banks?

In many cases, people depend on remittances being sent or received, often across different countries and continents. Money Gram impacts the daily life of 1.5 million customers, connecting families and businesses across borders.

By relying on a vast network of agents, being present in 200+ different countries, and developing cutting‑edge payment technology, Money Gram is paving the way for global financial fairness and inclusion! Will you join us in our journey?

About

The Role
The Sales Operations Analyst for Italy is responsible for finding new agents, retaining the current agent portfolio and developing innovative solutions for bettering sales and service. The role plays a crucial role in establishing relationships and marketing Money Gram’s brand. The Analyst sources new sales opportunities through inbound lead follow‑up and outbound phone/e‑mail contacting.

What you will get to do as Sales Operations Analyst

Generate revenue via phone or virtual meetings by obtaining agent information, understanding and interpreting competitive requirements, providing market information, and developing accounts in collaboration with the sales team.

Sell new products and new services of Money Gram to our agents.

Facilitate the entire sales process from initiation of the original call until the follow up.

Identify business opportunities and negotiate with agents.

File documents, updates, and agent information.

Respond effectively to agent questions.

Develop and grow current accounts.

Troubleshoot, track problems and navigate agents through Money Gram support structure.

Other duties as assigned.

What You Will Need To Be Successful
Education

BA/BS degree in a related field preferred or equivalent work experience.

Experience

2+ years’ experience in a sales role, selling and servicing customers.

Essential Skills

Knowledge of Money Transfer Business, preferable.

An engaging, outgoing personality and passion for helping customers.

Ability to communicate to prospects in Italian, fluent level.

Ability to communicate in English (min. advanced level).

Ability to meet sales goals.

Ability to close sales.

Ability to negotiate and engage agents.

Ability to build relationships.

Data entry skills / Excel / Sales Force knowledge is preferred.

Openness for business travel.

Why Join Us?

Comprehensive Health Insurance - Full coverage for you and your family, including dental and vision care.

Life and Accident Insurance - Peace of mind with coverage that protects you and your loved ones.

Meal Vouchers (issued monthly) - Save on daily expenses with meal vouchers, ensuring you always have a good meal.

Community Service Days - Make a difference! Enjoy paid days off to volunteer and give back to your community.

Tuition Reimbursement - Invest in your future with our tuition reimbursement program. We support your educational and career growth.

Transfer Fee Reimbursement - Smooth transitions with reimbursement for any transfer‑related fees.

Employee Assistance Program - Access to confidential counseling and support services for personal and professional well‑being.

Employee Referral Program - Help us grow our team! Earn rewards for referring talented friends and colleagues.

Location:

Rome, Italy. This is a hybrid flexible role but requires the candidate to reside in the country and visit the office from time to time.

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