Job Description & How to Apply Below
Experteer Overview In this role you design and guide architectures for customer engagement and AI-enabled digital contact centers, partnering with senior business and IT stakeholders. You balance technical depth with advisory influence, driving secure, scalable solutions and long-term platform health. You’ll work across industries to modernise engagement and enable low-code agility, shaping outcomes and value for customers and partners. This is a hands‑on, high‑impact role with opportunities to influence product, processes, and customer success.
Retribuzione / Benefits Collaborate across Microsoft, customers, and partners to align delivery with objectives and satisfaction
Deliver solutions following proven patterns to enable operational readiness and business outcomes
Guide customers toward well‑architected, secure, resilient, and AI‑enabled solutions optimized for cost and performance
Identify opportunities for consumption growth and unified expansion based on value propositions
Act as voice of the customer, translating needs into industry‑aligned solutions
Drive customer experience by enabling connected journeys and clear success criteria
Identify and prioritise revenue‑aligned opportunities, supporting pre‑sales with partners
Contribute to leadership with market insights, upskilling, and thought leadership
Share patterns and best practices across teams to build scalable, repeatable models
ResponsabilitàSignificant experience with Dynamics 365 Customer Engagement (CE) and Digital Contact Center (CCaaS) solutions
Proven ability to design and deliver secure, scalable, resilient end‑to‑end solutions across cloud and on‑premises environments
Strong end‑to‑end capability in Power Platform solutions, including ALM and deployment pipelines
Hands‑on telemetry experience using Application Insights and KQL for production performance optimisation
Extensive extensibility experience with JavaScript and C# plugins
Proficiency in English and Italian (written and spoken)
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