Graduate Area​/Shift Manager, Customer Fulfillment

When you join Amazon as an Area/Shift Manager, you’ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands‑on role, you’ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team’s approach to drive productivity, you’ll also work closely with your colleagues to address challenges, which means no two days will be the same.

The applicable collective agreement for this role is Logistics. The position is classified at level 2 or above, depending on the candidate’s skills, competences and experience.

The minimum grossannualbase salary for this position is listed below. The base salary listed corresponds to working on a full‑time basis. For part‑time hours, the salary will be pro‑rated.

Amazon reserves the right to offer a higher salary and/or level, depending on the candidate’s skills, competencies, and experience. Amazon’s package may include a sign‑on payment. In addition, the candidate may be eligible to participate in a restricted stock unit scheme operated independently by  Inc. in USA.

Your recruiting team will share final salary and any restricted stock unit scheme if applicable, depending on skills and requirements. In addition to statutory benefits, and those applicable to the relevant CBA, company supplementary benefits may apply subject to further terms.

Italy – 38,200 EUR gross annually.

Key Job Responsibilities

Promote a culture of safety and wellbeing.

Analyse and implement corrective actions to ensure quality and productivity remain consistently high, and business objectives are met across all shifts.

Support and lead a team and handle administrative work alongside building and supporting a strong team culture.

Analyse performance and suggest process improvements to optimise work and improve customer service.

Collaborate with other managers to standardise shift processes.

A Day in the Life
You’ll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. You’ll also monitor and maintain process efficiency. Your days will always include prioritising routine team management and daily operational tasks, alongside other tasks such as individual escalations, process improvement work, and wide‑scale operational contingency planning.

Working as a key part of the operations team involves collaborating with colleagues in other teams and external partners to make sure you stay on track to meet customer demands and targets. This will involve analysing data and performance metrics with leaders in your business area, as well as discussing the operational pros and cons of technical improvements with engineers.

Basic Qualifications

Completed University degree before the start date or graduated within the last 24 months.

Advanced proficiency in written and verbal English and local language.

Relevant experience in performing data analysis.

Preferred Qualifications
Preferred qualifications are not required to apply for a position  you have all the basic qualifications above, we’d love to hear from you.

Experience of communicating with a wide range of stakeholders, including peers and leadership.

Experience in a logistical working environment.

Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://(Use the "Apply for this Job" box below).

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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit  for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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