Customer Service Representative Job Rome area,New York USA,Customer Service/HelpDesk

Position: URGENT! Customer Service Representative
Position: Customer Service Representative (Outreach)

Duration: 6 months (temp to perm)

Working Schedule: Monday to Friday (8hrs/day - 40hrs/week)

Possible schedule: 8am to 5pm; 8:30 am to 5:30 pm; 9am to 6pm (candidate must be flexible)

JOB RESPONSIBILITIES:

Conduct one-on-one and group outreach presentations to recipients and community members.
Present program education and enrollment options to recipients.
Present managed care options to recipients and assist them in using their health care and dental plans.
Maintain positive relationships with county staff, state agencies, community groups and recipients.
Complete direct data entry into designated internal automated systems in accordance with project policies and procedures.
Conduct outreach including phone calls, home visits and community presentations in the field in accordance with project policy and procedures (75% of the time).
Establish and maintain knowledge of community and participates in community events, health fairs, and other activities as needed.
Assist other Outreach Counselors and other team members with management and completion of daily duties.

Minimum Requirements:

High School diploma / GED
2 professional references (must be supervisor / manager with their active numbers or email)
Open to travel within the county

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