IT Service Technician; Advanced​/Tier 3

RCC Business IT is a leading provider of comprehensive IT solutions tailored to the unique needs of businesses across various industries. We specialize in delivering cutting-edge technology services that enhance efficiency, productivity, and security for our clients.

We are seeking an experienced IT Service Technician to join our dynamic team. The ideal candidate will have a deep technical background, proven experience managing complex IT environments, and a proactive, solutions-driven mindset. This role involves advanced system administration, project implementation, and escalation support for client networks and servers.

• Serve as an escalation point for complex technical issues involving networks, servers, and security infrastructure.
• Configure, deploy, and manage servers (Windows Server, Hyper‑V, and/or VMware environments).
• Design, implement, and manage firewall and VPN solutions (Forti Gate/Fortinet preferred).
• Manage and maintain Active Directory, Group Policy, and Azure AD integrations.
• Oversee network infrastructure including switches, routers, VLANs, and wireless systems.
• Perform and verify system backups, disaster recovery testing, and data restoration.
• Assist with onboarding new clients, systems migrations, and infrastructure upgrades.
• Proactively monitor and maintain system performance, patching, and security updates.
• Provide mentorship and technical guidance to junior team members.
• Document processes, configurations, and resolutions for internal knowledge sharing.

• 5+ years of professional IT experience in managed services or similar multi-client environments.
• Proven experience with:
  • Advanced Firewall Setup & Management (Fortinet/Forti Gate preferred)
  • Advanced VPN Configuration & Management (Site-to-Site, SSL, IPsec)
  • Advanced Server Setup & Management (Windows Server, Hyper‑V, VMware)
• Strong understanding of network design, routing, VLANs, and switch configuration.
• Proficiency with Microsoft 365 administration, Exchange Online, SharePoint, and Teams.
• Solid experience with backup and disaster recovery solutions.
• Familiarity with endpoint management tools (RMM, Intune, or similar).
• Excellent troubleshooting, communication, and documentation skills.
• Certifications preferred:
  Fortinet NSE, Microsoft Certified Systems Administrator (MCSA/MCSE), CompTIA Network+/Security+, or equivalent.

• Competitive salary based on experience and certification level.
• Comprehensive health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and holidays.
• Continuous training and certification reimbursement.