Quality Engineering Manager

• 401(k)
• Employee discounts
• Health insurance
• Paid time off
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Vision insurance

Thermal Management Solutions USA is looking for a driven and experienced Quality Engineering Manager to lead our quality initiatives at our Romeo, MI facility. This is an exciting opportunity to shape the quality culture of a forward-thinking company in the thermal management industry, where your expertise will directly impact product excellence and customer satisfaction.

• Ensure the quality of new products and serial production life, including the quality of materials, parts, and purchased components, deadlines, and prevention of internal failures in manufacturing processes and at customer sites, aiming to meet customer expectations and the Company’s interests.
• Manage Quality activities, Customer Service, Metrology, Supplier Quality, Quality Planning, and Experimental Laboratory, ensuring compliance of products, processes, and systems with IATF 16949, ISO 14001 requirements, customer-specific requirements, legal requirements, and other interested parties.
• Act as a project manager, providing support to the team’s needs throughout the Initiation, Planning, Execution, Monitoring & Controlling, and Closing phases.

• Manage Quality, ensuring the maintenance of IATF 16949 and ISO 9001 certifications, as well as compliance with customer-specific requirements and applicable statutory and regulatory requirements.
• Coordinate the activities of the Quality, Customer Service, Metrology, Supplier Quality, Quality Planning, and Experimental Laboratory through planning and monitoring of activities, aiming to satisfactorily meet the needs and expectations of internal and external customers and other interested parties.
• Define, monitor and ensure compliance with Quality objectives, targets and performance indicators, promoting continuous improvement actions and ensuring the results established by the organization.
• Ensure the implementation and effective application of APQP, PPAP, FMEA, MSA, SPC methodologies and Control Plans during product development and manufacturing.
• Ensure effective management of internal, external, and supplier nonconformities, leading root cause analysis and the implementation of corrective and preventive actions through structured methodologies such as 8D, PDCA, A3, 5 Whys, and the Ishikawa (Fishbone) Diagram.
• Represent the organization before domestic and international customers in matters related to quality, product development, audits, complaints, corrective actions, and performance indicators.
• Ensure compliance with metrology, calibration, and laboratory testing processes, guaranteeing traceability of measurement systems and reliability of results. Communicate Quality matters and results across the organization through management reports, emails, and other available communication channels, aiming to keep everyone periodically informed about relevant topics.
• Coordinate quality problem analysis and resolution activities, analyzing, planning, and implementing necessary actions, ensuring that corrective actions taken are effective.
• Conduct review meetings with customers, ensuring appropriate responses to complaints, audits, and identified improvement opportunities.
• Ensure compliance with customer-agreed quality indicators, including PPM, complaints, field warranty, scorecards, and other contractual requirements.
• Promote awareness and the dissemination of a culture of quality, environmental responsibility, and continuous improvement at all levels of the organization.
• Participate in and/or lead customer review meetings, ensuring appropriate responses to complaints, audits, and…