Order Entry Representative

Romeoville Job Fair 11/18 & 11/19 - Order Entry Representative

Department: Customer Service

Location: Romeoville, IL – Distribution Center

Compensation: $20.00 - $27.00 / hour

The Order Entry Representative’s (OER) primary responsibility is to accurately and efficiently process orders received from customers. The OER plays a crucial role in ensuring that orders are entered promptly and accurately into ASC’s systems, facilitating smooth order fulfillment and customer satisfaction.

We are holding a Job Fair on Tuesday, November 18th and Wednesday, November 19th from 9am – 5pm each day. Please join us by signing up for an interview on Indeed.

• Respond promptly and professionally to customer inquiries via phone, email, and live chat with a drive toward first‑contact resolution.
• Assist customers with product and service‑related questions, technical issues, and account management.
• Resolve customer complaints and concerns with patience, empathy, and efficiency. Process RMAs, credits, and debits in the company portal/CRM.
• Collaborate cross‑functionally to address customer needs and elevate complex issues when necessary.
• Process RFQs from customers and outside sales with great accuracy, efficiency, and timeliness in the company’s ERP platform.
• Identify opportunities for process improvements to enhance the overall customer experience.
• Stay up to date on product/service offerings policies, and procedures.
• Accurately document customer interactions and transactions in ASC’s CRM system.
• Build credibility and trust with assigned customer base while influencing buying decisions and customer‑focused solutions.
• Monitor KPIs in the Power Bi Dashboards to ensure best‑in‑class service.
• Other duties as assigned.

• Bachelor’s degree or equivalent work experience in a B2B Customer Service role.
• Excellent communication skills (verbal and written) with ability to handle conflict resolution.
• Strong problem‑solving abilities with a customer‑focused mindset.
• Ability to remain calm and composed under pressure.
• Proficiency working in an ERP; CRM experience is a plus.
• Flexibility to work in a fast‑paced environment and adapt to changing priorities.