Customer Service Representative

Description

What Matters at Magid? YOU do!

"The number one key to growth is having good people and that's what has driven us at every stage of the game." - Greg Cohen, CEO

At Magid, we are passionate about keeping workers safe and proud of the innovative and collaborative environment we've created where diversity is celebrated, and growth never stops.

This is an Entry Level Customer Service Representative role, providing a "best in class" customer experience to our internal and external customers, primarily over the phone and via email. The Customer Service Representative will interact with our sales staff and customers regarding orders, processing of orders, products and services, issues, complaints, and provide accurate information efficiently in order to create a cohesive relationship with your sales representatives and customer accounts.

• Answer all incoming phone and email communications in a timely, professional, and engaging manner
• Ability to effectively prioritize work time to ensure efficiency
• Accurately enter order and / or customer data into computer tracking system
• Able to set appropriate expectations with customers and sales team and resolve conflicts if / when necessary
• Solution oriented and self-motivated
• Other tasks as assigned

The CSR role is a Monday through Friday (no evenings or weekends) position, working Monday, Tuesday, Wednesday and Thursday in office and Friday remotely. Magid is headquartered in Romeoville (IL). The hours for this role are 8 : 30 am to 5 : 00 pm.

• Associate degree or equivalent work experience
• Customer service experience preferred
• Ability to clearly and professionally communicate (verbally and in written form) with customers and coworkers via Phone and email
• Demonstrated ability to develop relationships with customers and coworkers
• High level of ownership, accountability, and initiative
• Action-oriented, flexible problem solver, self-motivated
• Ability to prioritize multiple tasks in a fast-paced environment
• Excellent attention to detail
• Excellent and precise data entry and typing skills
• On the job training provided
• Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training, geographic location, additional qualifications such as licensure or certifications, market factors, and responsibilities.

Magid offers a variety of benefits to our team members including :

• Health, dental, vision, life and disability insurance
• Bonus plan
• 401k retirement plan with company match
• Company provided Profit Sharing
• Participation in Magid Paid Time Off (PTO) Policy
• 9 Paid Holidays