Customer Success Specialist Customer Service - Flex Tek - Romeoville

US Hose is a global leader in creating and adapting fluid and gas management products and quality programs. We provided solutions and service for demanding fluid and gas transfer requirements, whether the media be corrosive, caustic or combustible, under extreme pressure, temperature and flexing conditions. Primary markets include aerospace, chemical, petro-chemical, pulp and paper, petroleum equipment, heavy equipment, compressed gas, automotive, refrigeration, transportation, and dozens of other niche markets.

The company has a long history of expertise in metal and composite hose. US Hose’s background and experience in stringent and demanding hose requirements plays into the strengths of our applications engineers. We are able to assimilate some of the most difficult and demanding applications known today into customer satisfaction, borrowing from our experience and core technology. US Hose is a global leader in creating and adapting fluid and gas management products and quality programs.

We provided solutions and service for demanding fluid and gas transfer requirements, whether the media be corrosive, caustic or combustible, under extreme pressure, temperature and flexing conditions. Primary markets include aerospace, chemical, petro-chemical, pulp and paper, petroleum equipment, heavy equipment, compressed gas, automotive, refrigeration, transportation, and dozens of other niche markets.

The company has a long history of expertise in metal and composite hose. US Hose’s background and experience in stringent and demanding hose requirements plays into the strengths of our applications engineers. We are able to assimilate some of the most difficult and demanding applications known today into customer satisfaction, borrowing from our experience and core technology.

The Customer Success Specialist serves as the central link between customers, sales, operations, and manufacturing. This role is responsible for ensuring exceptional customer experiences through proactive communication, accurate order management, issue resolution, and continuous process improvement. The successful candidate will drive customer satisfaction while supporting operational excellence and long-term business growth.

Develop and maintain a working knowledge of product applications, bill of materials (BOMs), manufacturing processes, and customer requirements to effectively support customers. Collaborate with Production Planning, Purchasing, Quality, and Shipping teams to ensure customer expectations align with operational capabilities and delivery commitments.

Customer Relationship Management

• Serve as the primary customer contact for accounts.
• Build and maintain strong customer relationships through responsiveness, consistency, and proactive communication.
• Understand customer needs and expectations to deliver a positive customer experience.
• Communicate order status, lead times, product availability, and issue resolution updates.
• Manage customer inquiries, requests, and concerns with a sense of urgency and professionalism.

Order Management & Coordination

• Process and manage customer orders accurately and efficiently from receipt through delivery.
• Review orders for accuracy, pricing, product specifications, and delivery requirements.
• Coordinate with Planning, Production, Purchasing, Quality, Shipping, and Sales teams to ensure timely order fulfillment.
• Monitor open orders and proactively identify potential delays or service risks.
• Facilitate changes to customer orders while minimizing operational disruption.
• Investigate and resolve customer concerns regarding orders, shipments, delivery schedules, product quality, and billing.
• Coordinate cross-functional efforts to address customer issues and ensure timely…