Lead Quality Control Pharmacy Technician - Romeoville, IL

Ro is a direct‑to‑patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end‑to‑end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care.

Since 2017, Ro has helped millions of patients, including one in every county in the United States, and in 98% of primary care deserts.

Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021‑2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50.

As a Quality Control (QC) Pharmacy Technician
, you will be the on‑site subject matter expert for quality control activities at our 503a compounding pharmacy located in Romeoville, IL
. This role is responsible for quality oversight activities that ensure compounded processes are well documented and that products are handled and tested per facility SOPs. This position will be responsible for record review, raw material receipt and testing, product retains, product sampling and testing, lot release, and environmental monitoring. You will partner closely with pharmacy operations to ensure the pharmacy location maintains a high level of quality and compliance.

This role will report to the Manager, Corporate Quality - Pharmacy on the Clinical team.

• Support QC oversight for compounding operations.
• Assist with development, support implementation, and maintain SOPs, Forms, Work Instructions and other required controlled documents.
• Own the finished product retain program, ensuring a sample of each compounded lot is retained per SOP.
• Conduct reviews of cleaning logs, compounding records, and other controlled records created throughout the facility.
• Assist in root cause investigations and continuous quality improvement initiatives.
• Assist in the execution of training on quality topics, functioning as the on‑site SME for quality.
• Provide Pharmacy Compliance with requests arising from pharmacy inspections.
• Ensure the highest quality and cleanliness of the facility and equipment, leading our environmental monitoring program.
• Conduct Quality Assurance checks on relevant product batches according to predefined guidelines, reviewing final test results to perform lot release.

• Bachelor’s degree in any science discipline, preferred.
• Current pharmacy technician license in Illinois or the ability to obtain pharmacy technician licensure, preferred.
• At least 3 years experience working in a manufacturing production environment or a high volume compounding pharmacy required.
• Experience working in a cGMP or 503B facility where PPE, cleanliness, and sterile sampling techniques are part of daily routine, required.
• Experience identifying need for and assisting in the creation of SOPs and other controlled documents.
• Knowledge of environmental monitoring in cGMP environments.
• Experience with Good Documentation Practices, preferred.
• Experience training others, preferred.
• Strong attention to detail and ability to think strategically and tactically.
• Outstanding written and verbal communication skills.
• Irrational passion for building the future of healthcare with an emphasis on quality processes to drive successful patient outcomes.

• Full medical, dental, and vision insurance + One Medical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth reimbursements
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, and fitness

We welcome qualified candidates of all races, creeds, genders, and sexuality to apply.

The target hourly rate for this position ranges from $30.43 to $36.78, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors,…