IT Client Services Technician; Romeoville Onsite

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At Hach (), we ensure water quality for people around the world, and every associate plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions. As part of our team, you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs.

You’ll also belong to a respectful and collaborative community that fosters career growth and professional development. You’ll be supported by resources that make a positive difference in your life because, at Hach, we value your authenticity and want your talents to shine.

Hear more about Shaping the Future of Hach:

• Delivering exceptional customer support that keeps a mission-driven organization running smoothly.
• Growing your technical expertise across hardware, software, networks, and enterprise tools.
• Thriving in a collaborative environment where your problem solving skills make an immediate impact.

• Competitive pay and annual bonus opportunities
• Comprehensive health benefits (medical, dental, vision)
• 401(k) with company match
• Paid holidays and robust PTO plan
• Training, certification support, and career development pathways
• A collaborative and service-oriented team culture

The IT Client Services Technician provides world-class technical support to Water Quality associates. This role is the first point of contact for troubleshooting issues with hardware, software, operating systems, networks, peripherals, and conference room systems. The ideal candidate is customer-focused, resourceful, and able to prioritize effectively in a fast-moving environment. This is an onsite position at Romeoville, Illinois (Monday–Friday, 8:00 AM–4:30 PM).

• Serving as the first line of support for employee IT issues across walk‑ins, calls, chats, and tickets.
• Troubleshooting desktop/laptop hardware, peripherals, Windows 11 configurations, and enterprise applications.
• Supporting Microsoft 365 (Outlook, Teams, One Drive, Office apps) and diagnosing issues across devices.
• Recording requests, troubleshooting steps, and resolutions in the ITSM system.
• Managing and maintaining company devices, software installations, and patch configurations.
• Performing Active Directory account support (password resets, group membership, device joins).
• Supporting wired/wireless network connectivity and escalating site‑critical issues as needed.
• Documenting recurring issues and contributing to the IT knowledge base.

• High school diploma or equivalent required;
  Bachelor’s degree or 3+ years of IT support experience preferred.
• Strong customer service skills, with a professional and positive approach to end‑user support.
• Technical knowledge of Microsoft Windows operating systems (Windows 11/10/8/7).
• Experience troubleshooting Microsoft 365 and O365 apps (Teams, Outlook, One Drive, Office Suite).
• Strong problem‑solving skills and ability to work independently in a high‑volume environment.
• Experience with Active Directory preferred.
• Experience supporting Mac OS a plus.
• CompTIA A+ certification or equivalent strongly preferred.

At Veralto, you’ll be part of a global network of 17,000+ associates united by one purpose:
Safeguarding the World’s Most Vital Resources™. Your work in IT will empower every Water Quality employee to perform at their best — ultimately driving our mission forward.

The compensation range for this role is $30.00–$34.00 USD per hour. This job is also eligible for Bonus Pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other…