Back of House Supervisor

Back of House Supervisor – Pharma Cann Inc.

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Pharma Cann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. We operate in Illinois, New York, Massachusetts, Ohio, Pennsylvania, Maryland, Colorado and Michigan as a medical and/or adult use cannabis provider to patients and customers. We are looking for energetic, results‑driven individuals to join our rapidly growing team and industry.

The Back of the House Supervisor is responsible for managing policy and procedure, compliance, inventory, receiving orders, and all other operational objectives of Pharma Cann store operations. This position ensures all employees of the dispensary are accountable to these responsibilities and manages the inventory team to improve accuracy, training, and execution of operational initiatives. The Back of the House Supervisor is an expert in inventory receiving, FIFO compliance, and order fulfillment.

Pay is $22/hr

• Oversee and execute all inventory specific initiatives as outlined on the master calendar.
• Deliver results and strategic direction by ensuring day-to-day operations run smoothly through the store team.
• Work with cross-divisional teams to build consensus on strategic objectives, goals, and operational plans.
• Ensure the store is audit compliant and achieves acceptable scores.
• Establish and implement operational policies, standards, and procedures for retail staff.
• Ensure compliance with all safety and security policies and procedures within the retail store.
• Communicate, work closely, and successfully collaborate with other Managers to achieve the organization’s goals.
• Partner with Pharma Cann Human Resources in the following HR functions:
  • Interview, recruit, and hire to fill gaps in open positions in a timely manner based on store performance and volume.
  • Train managers and employees in expected operational standards using appropriate tools such as SOP’s, compliance audits, company and state policy, and procedures.
  • Develop and maintain a training calendar and ensure associate onboarding and new hire training is complete.
  • Ensure continuous training and development with team members through training curriculums that result in consistency across all stores.
  • Write and deliver team members’ performance reviews in partnership with GM to determine succession plans, build on member’s strengths and develop areas of improvement.
  • Manage the performance, coach, and discipline team members on performance and violation of company and compliance policies in partnership with GM and HR.
  • Maintain a highly organized and professional documentation of employee issues.
• Provide leadership, training, guidance, and support to team members that foster continuous learning and improvement in the performance of the store.
• This role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, sales consulting, outreach, security, delivery, and visual merchandising.
• Projects a positive image of the organization to employees, customers, industry, and community.
• Embodies the culture, values, and tenets of Pharma Cann and full support of our purpose, goal, and key objectives.

• Minimum 21 years of age (or per state regulations)
• Bachelor’s Degree in business, operations management, or a related field is preferred
• Store management experience preferred
• Minimum 2 years’ experience supervising training, quality, and customer service in retail
• 1 year Pharma Cann supervisory experience will be considered in lieu of 2 years supervisory experience
• Minimum 4 years’ retail experience, including a combination of front end and/or inventory responsibilities
• Skilled in Google and/or Microsoft Office Suite
• Experience with significant P&L responsibility
• Strong knowledge of retail technology platforms and systems
• Must possess strong analytical skills to assess data, facts, and figures used to develop strategies designed to improve the business

This job operates in a…