Front of House Manager

Pharma Cann, Inc. owns and operates best-in‑class production facilities and retail dispensaries for cannabis‑based products. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Maryland, Colorado and Michigan as a medical and/or adult use cannabis provider to patients and customers. We are looking for energetic, results‑driven individuals to join our rapidly growing team and industry.

• Development of high customer experience standards, to include a customer‑oriented culture and industry leading customer engagement through sales training and product knowledge
• Implement a world‑class customer service program to drive repeat business through strong local community networking, and customer data capture
• Work closely with GM and other Managers to exceed sales volume and KPI goals
• Work with cross‑divisional managers to ensure adequate staffing is scheduled and payroll goals are met
• Comply and audit cash procedures as it pertains to preparing deposits and daily cash reconciliation
• Directly supervise the check‑in/camera assigned team to ensure acceptable standards are maintained for the overall safety and upkeep of the dispensary.
• Uphold company standards for merchandise presentation and ensure menu availability is current.
• Deliver results and strategic direction by ensuring day‑to‑day operations run smoothly through the store team.
• Communicate, work closely, and successfully collaborate with other Managers to achieve the organization’s goals.
• Establish and implement operational policies, standards, and procedures for retail staff.
• Assure that staff within all divisions of responsibility have a thorough understanding of our corporate processes, SOPs, and assist with providing education in areas that need to be addressed.
• Partner with the Pharma Cann Human Resources team in the following HR functions:
  • Interview, recruit and hire to fill gaps in open positions in a timely manner based on store performance and volume
  • Train managers and employees in expected customer experience and hospitality standards using appropriate tools such as customer loyalty, customer satisfaction surveys and key KPI’s
  • Develop and maintain a training calendar and ensure associate onboarding and new hire training is complete
  • Ensure continuous training and development with team members through training curriculums that results in consistency across all stores
  • Write and deliver team members’ performance reviews in partnership with GM to determine succession plans, build on members strengths and develop areas for improvement
  • Manage the performance, Performance manage and coach, and discipline team members on performance poor performance and violation of company and compliance policies in partnership with GM and HR
  • Maintain a highly organized and professional documentation of employee issues
• This role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, inventory, delivery acceptance, outreach, security, delivery, and visual merchandising
• Projects a positive image of the organization to employees, customers, industry, and community
• Embodies the culture, values, and tenets of Pharma Cann and full support of our purpose, goal, and key objectives

Starting pay is $27/hr

• Minimum 21 years of age (or per state regulations)
• Bachelor’s Degree in business, operations management, or a related field is preferred
• Store management experience preferred
• Minimum 2 years’ experience supervising the training, quality, and customer service in retail
• 1 year Pharma Cann supervisory experience will be considered in lieu of 2 years supervisory experience
• Minimum 4 years’ retail experience, including a combination of front end and/or inventory responsibilities
• Skilled in Google and/or Microsoft Office Suite
• Experience with significant P&L responsibility
• Strong knowledge of retail technology platforms and systems
• Must possess strong analytical skills to assess data, facts, and figures used to develop strategies designed to improve the business
• Business Acumen
• Ability to communicate…