Quality Assurance Coordinator

Job Purpose

The Quality Assurance Lead will support the Quality Assurance team with developing, implementing, and maintaining a system of quality and reliability for the organization’s products and/or development processes under the direction of the Quality Assurance supervisor.

• None

• Understand, follow, and enforce all established safety, health, quality GMP, and company policies, procedures, and recognized practices.
• Participate in continuous quality improvement projects and other related activities as assigned.
• Assist in customer complaints investigation and corrective action process.
• Interact with other supervisors/managers within RJW to share best practices.
• Assist in monitoring current programs in quality assurance as it pertains to distribution and processing, upholding the tenants of GMP.
• Assist with QMS programs, review integrated pest management system, and documentation compliance in Tracegains system.
• Be a part of the internal audit team and participate actively in the scheduled food safety and facility GMP audits.
• Be a part of the food safety team, assist with maintaining the food safety plan and updating SOPs as required.
• Perform activities to support the quality system, quality policy, quality procedures, and work procedures.
• Assist with maintaining compliance of all Food Safety and Quality Programs including GMP, Organic, and cGMP.
• Participate in and lead, where appropriate, internal and external audits or visits and prioritize, assign, and track audit findings for completion.
• Documentation control and creation: update, review, and assist in evaluation of current and proposed documents.
• Assist in maintaining compliance with federal, state, local, and organizational laws, regulations, guidelines, and policies.
• Perform other duties as assigned.

• Knowledge of CFR for food, OTC, medical devices, cosmetics, and dietary supplements for warehouse and transportation.
• Proficient with Microsoft Office Suite, Alchemy, Tracegains, Sedex, and other software.
• Ability to maintain close attention to detail and accuracy.
• Ability to maintain regular, predictable, and punctual attendance.
• Computer usage and typing skills are essential.
• Excellent verbal and written communication, including the ability to effectively communicate with multiple departments, customers, and auditors.
• Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Communicates effectively: conveys facts and information clearly both verbally and orally.
• Collaborates well with others, proactively contributes to group objectives, volunteers to help others.
• Be able to lead and train current and new members.

• High School Diploma
• 3–5 years of working in quality assurance
• 3–5 years of working in a GMP facility (preferred)
• Strong communication skills, critical thinking, and attention to detail.
• SQF and HACCP certifications required.

• While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee is frequently required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms.
• Must be able to lift 50 lbs.

This job description is intended to provide general information about the Quality Assurance Lead position. The above does not constitute an exhaustive list of the job duties to be performed by an associate holding the position of Quality Assurance Lead, nor are the lists of the physical requirements and environmental conditions exhaustive. You may be asked by your supervisor or managers to perform other duties.

Your performance will be evaluated in part based upon your performance of the job duties listed in this job description, as well as any job duties not specifically listed above that you may be asked from time to time to perform.

As with all positions, the duties and responsibilities are subject to change at any…