Helpdesk Administrator

I am working on behalf of a leading building services and facilities contractor delivering maintenance and aftercare support across commercial, residential and public sector clients. Due to continued growth within their Aftercare division, they are looking to appoint a Help Desk Administrator to join their team based in Romford.

This role sits within a small administration team and reports directly to the Aftercare Project Manager. As a Help Desk Administrator, you will provide front-line support to both internal teams and external clients, playing a key role in ensuring service requests are logged, tracked and resolved efficiently. With the division targeting £5m turnover over the next 12 months, this is an excellent opportunity to join a rapidly expanding team and contribute to a fast paced, customer focused operation.

The role is well suited to someone who is highly organised, confident in communication and motivated by delivering excellent service within a busy office environment.

Key Responsibilities

* Act as the first point of contact for help desk queries via phone, email and support systems.

* Log, track and update service requests accurately.

* Maintain regular contact with engineers, coordinating attendance, tracking progress and relaying updates to clients and internal teams.

* Monitor job status from issue through to completion, ensuring works are progressed and closed out efficiently.

* Liaise with internal departments and external contractors to support timely resolution of aftercare issues.

* Provide general administrative support, including data entry, filing, reporting and document preparation.

* Assist with scheduling appointments and updating job trackers and spreadsheets.

* Produce updates and reports for the Aftercare Project Manager as required.

Candidate Profile/Essential Requirements

* Strong organisational and time management skills.

* Excellent verbal and written communication skills.

* Professional telephone manner with confident customer service approach.

* Proficiency in Microsoft Office (Outlook, Word, Excel).

* Ability to prioritise and manage multiple tasks in a fast-paced environment