Weekend Receptionist

Job Purpose:

Supporting the Office Manager in the smooth and effective running of all

aspects of the home’s administration

As first point of contact, to ensure that a positive first impression is created with all callers and visitors to the home

To promote the good reputation of the service and Abbey Healthcare. Ensuring that good

relationships are developed and maintained with service users, their relatives and friends, and all external professionals and outside agencies

To promote and maintain good working relationships with staff within the home and to work to support conflict resolution, supporting a work atmosphere with promotes a high-quality experience for service users

To be courteous and polite at all times, and to present a professional image, adopting a neat, tidy, and clean appearance at all times and wear appropriate uniform provided by the company as required

Present a professional and caring first contact for all those who visit or telephone the home. To answer external telephone calls professionally and relay messages efficiently

To promptly report complaints, concerns or safeguarding issues to the senior officer in charge, and to provide a contemporaneous record of any such event

To ensure that the reception and company notice boards have up to date and relevant information

To assist in the cleaning and maintenance of the reception area and other communal areas within the home, ensuring a safe environment is maintained

To ensure the principles of privacy and dignity are promoted through effective working as part of the team

To assist the Office Manager in aspects of the residents’ administration system

Assist in the ordering of patient transport and facilitate staff transport where required

To encourage and facilitate service users to participate in leisure pursuits and maintain interests in ensuring their social and emotional needs are met

To report and record the well-being of service users

To support the Office Manager in all aspects of the recording and safeguarding of any other funds held or raised by the home

To support the Office Manager and General Manager with administrative and secretarial duties

Maintain a well-ordered filing system and stock forms and all required stationery to the care home

Check and manage the mail coming in and going out of the service, including prompt delivery to the appropriate departments