Band 3 Apprentice Patient Pathway Assistant

Main area Clinical Diagnostic Unit Grade Band 3 Contract Fixed term: 20 months (Apprentice) Hours Full time - 37.5 hours per week Job
-8010-SURG

Site Queen's Hospital Town Romford Salary £28,939 Per Annum Inclusive Salary period Yearly Closing 25/10/2026 23:59

PEOPLE are at the HEART of everything we do

This video gives a flavour of what it is like to work at our Trust and why some of our staff love working here

An exciting opportunity has arisen for a highly motivated individual to join our busy Endoscopy Unit as an Apprentice Receptionist/Patient Pathway Assistant.

The successful candidate will provide a professional and welcoming reception service, acting as point of contact for patients, relatives, visitors and staff members. Responsibilities will include booking patients in for procedures, checking and updating patient information, managing telephone and face-to-face enquiries, arranging appointments and supporting the smooth running of the unit. The Endoscopy Unit is a fast-paced and demanding environment, so a flexible approach is essential.
You will need to have excellent communication skills, experience of working within a customer facing role and organisational skills, together with the ability to handle sensitive and confidential information appropriately.

Alongside the role you will complete the Level 3 Business Administrator apprenticeship. If you already hold a Business Administration qualification at Level 3 or above, you are not eligible to apply for this post.

Please read the advert and Job Description carefully before applying, ensuring that you demonstrate how you meet the criteria in the person specification.

To be eligible for an Apprenticeship you must meet the following criteria:
Be 16 years old or over

Have the right to work in the UK with a visa that covers the duration of the apprenticeship

Have been ordinarily resident in the UK for the past 3 years

The apprentice will come in on an initial fixed term contract of 20 months which is made permanent on successful completion of the apprenticeship.

• To provide an efficient and effective front of house reception service to all patients, relatives and colleagues who present to the Endoscopy Departments
• To provide administrative support for all team members within the Endoscopy service.
• Input information onto Cerner and Solus
• Ensure all reception practices are adhered to. Follow correct uniform policy and have staff  & name badge displayed at all times.

We’re an organisation that is getting better and better and our improvements are driven by a determination to deliver care we’re proud of and our patients are happy with.

They are benefit ting from a new electronic patient record (we were the last acute trust in London to introduce one) and our maternity services have been rated good by the Care Quality Commission.

We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 346,000 people visiting them last year. We’re campaigning to secure the £35m we need to transform the A&E at Queen’s and get rid of corridor care.

We’re proud of our regional Neurosciences Centre, Radiotherapy Centre and Hyper Acute Stroke Unit. We’re also part of the North East London Cancer Alliance.

We run a Women’s Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George’s Health and Wellbeing Hub. These CDCs are open 12 hours a day, 7 days a week.

The majority of our 8,400 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and…