Student Support Officer

Job Title: Student Support Officer

Organisation: UK Graduate College

Location: Romford, UK

Salary: £27,000 – £30,000 per year

Working Arrangement: On-site

Closing Date: 31 March 2026

• Monitor and maintain accurate daily attendance records, ensuring timely input into the College’s student record and CRM systems
• Maintain and update student databases in accordance with internal procedures, GDPR and regulatory requirements
• Collect, file and securely store documentation relating to absences, leave requests and mitigating circumstances
• Investigate patterns of non-attendance and implement retention procedures in line with institutional policy
• Identify and proactively monitor “at risk” students, initiating early intervention strategies to improve engagement and retention
• Analyse attendance and engagement data, producing reports to inform academic teams and senior leadership
• Liaise closely with lecturers, Academic Officers and Programme Leaders to coordinate student support interventions
• Provide guidance and signposting to students throughout their academic journey, supporting wellbeing, engagement and progression
• Draft formal correspondence including attendance warnings, engagement notifications and outcome letters
• Manage and respond to student complaints in accordance with College policy, escalating where appropriate
• Contribute to student engagement initiatives, induction activities and college-wide events
• Support safeguarding and Prevent responsibilities, ensuring concerns are escalated in line with policy
• Assist with general administrative duties within the Student Services function as required
• Participate in relevant continuing professional development to maintain up-to-date knowledge of sector best practice
• Undertake additional duties commensurate with the role as reasonably requested by the Student Services Manager or Senior Leadership Team

The successful candidate will:

• Hold a Bachelor’s degree in a relevant discipline
• Have a minimum of two years’ experience working within the Higher Education sector
• Demonstrate experience of supporting student retention, engagement and attendance monitoring
• Possess strong working knowledge of student record systems or CRM platforms
• Be confident in analysing data and producing clear, evidence-based reports
• Demonstrate excellent written and verbal communication skills
• Show strong organisational skills with the ability to manage multiple priorities effectively
• Exhibit sound judgement, discretion and professionalism when handling sensitive student information
• Demonstrate awareness of safeguarding, Prevent and regulatory compliance within an educational setting
• Be proactive, solution-focused and able to work independently as well as collaboratively