Band 3 Patient Pathway Officer

We are currently recruiting for Consultant Geriatricians.

PEOPLE are at the HEART of everything we do

This video gives a flavour of what it is like to work at our Trust and why some of our staff love working here 💙

Although this position is a 12 months fixed-term contract, the actual contract duration will be adjusted to account for the time taken to advertise the post, complete the hiring process, and finalise pre‑employment checks. This means the contract will begin when the candidate starts the role and may be slightly shorter than 12 months.

We are looking for a highly motivated and conscientious individual to join us as a Patient Pathway Radiology Officer.

We are looking for suitably qualified staff to perform clerical duties to provide support to Radiologists, Radiographers and Sonographers and to maintain smooth patient flows throughout the department.

Duties will include using the Radiology Information and Medway systems to access and record patient details and update their records. Booking appointments as per patient tracker list within the time frame to maintain DMO1 status and compliance. You will also be part of our call centre and reception team. The ideal candidate will need to be excellent on customer service, flexible, adaptable and a good team player but also be able to work on their own.

You may be required to work anywhere within the Radiology Departments across all sites of the Trust. The role requires working on a rota covering the hours of 8 a.m. – 8 p.m. 7 days a week.

To provide a comprehensive administrative service which forms the solid foundation to allow the Radiology Department, Trust wide, in delivering a smoother, smarter and safer Radiology service with timely results to promote seamless, safe and high‑quality care to enable the trust to achieve key targets.

To provide general administrative & clerical role including receptionist and dealing with information to deliver excellent customer services across different areas within Radiology.

To provide a comprehensive service for receiving and initiating calls from external and internal sources.

Register patient and add request with necessary document & information onto the system.

Deal and prioritise both patients’ and staff query either face to face or on telephone.

Provide appropriate support to Patients and Radiology staff.

We’re an organisation that is getting better and betterand our improvements are driven by a determination to deliver care we’re proud of and our patients are happy with.

They are benefit ting from a new electronic patient record (we were the last acute trust in London to introduce one) and our maternity services have been rated good by the Care Quality Commission.

We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 346,000 people visiting them last year. We’re campaigning to secure the £35m we need to transform the A&E at Queen’s and get rid of corridor care.

The majority of our 8,400 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We’re proud to be a London Living Wage employer.

Some of the positive changes we’ve made are captured in this film.

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

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