Team Manager Family Intervention

Starting Well and MASH Family Intervention

The Team Manager is responsible for managing the operational day-to‑day service delivery of the Early Help Family Intervention Service and Universal Plus services. Working in strong collaboration and alongside the MASH Team Managers to ensure children and families receive the right support in a timely manner to prevent the need for statutory escalation. The Team Manager will deputise for their line manager as and when required to ensure that all decisions are taken at an appropriate level.

Manage and oversee staff to ensure effective delivery of services to children, young people and their families through high‑quality social work in line with standards of good practice legislation and guidance. Ensure robust recording of information on relevant systems and databases in line with standards set.

Managing sickness absence and ensuring service needs are met. Ensure that managerial decisions are recorded in a timely manner within agreed timescales and that there is consistency in appropriate threshold application.

To cover for the MASH Team Manager as and when required, capturing and evidencing the voice of the child and supporting the Service Manager and Head of Service where required in planning and developing services for vulnerable children, young people and their families, identifying needs and potential difficulties/challenges and escalating issues as appropriate. To lead in raising awareness in promoting the Early Help offer, working effectively with the safeguarding partnership to identify any gaps in service provisions.

Effectively manage budgets and ensure services are cost‑effective and adhering to good s.17 budget expenditure principles including exhausting all charity provisions such as lighthouse. Responsible for promoting effective quality assurance (QA) pathways within the Family Intervention, including contributing to the MASH dip audits, multi‑agency audits and producing summary reports for the QA team. Chair established multi‑disciplinary meetings, including complex TAF meetings, and ensuring appropriate representation at wider partnership meetings such as MARAC.

To act as the designated SPOC for the NVR (Non‑Violent Resistant Programme), promoting the training offer for families and receiving a seamless and holistic response to their needs. To act as the first point of contact for service complaints and draft an appropriate response addressing concerns raised within agreed timescales.

To be responsible for evaluating staff performance, including visits, supervision assessments, ensuring that these are completed within the agreed benchmarks and KPIs. Provide supervision and appraisal to staff in line with standards set and encourage professional development opportunities. Promote systemic face‑to‑face practice, ensuring purposeful work is undertaken by the team with children, young people and families that adheres to timescales and improves outcomes.

Provide cover for other managers within the Early Help and Partnership Service at the equivalent grade. Ensure that all supervisions and Performance Development Reviews are completed within timescale. The post holder will be required to work out of normal office hours on a shift rota from Monday‑Saturday which will include evenings and early mornings when required by their line; emergencies may require volunteering to work on Sundays.

The duties and responsibilities outlined in this job profile are indicative of the role; however, they are not exhaustive and may be subject to addition. You will be required to undertake other reasonable duties as directed by your manager. The post holder will be expected to travel to meetings across the borough and nationally on occasions.

Relevant Social Work Qualification registered with Social Work England.

Experience of operational management of diverse statutory teams in a complex or multi‑agency working environment. Significant knowledge of relevant legislation, guidance and practices and their implications in relation to child social care practice. Evidence of managing and influencing the quality of social work practice to meet the needs of…