Service Manager

Job Title:

Service Manager

Location:

Romford. Please note that unfortunately, this service does not have step-free access.

Salary: £40,100

Shift Pattern: 37.5 hours per week Monday to Friday 09:00 - 17:00. You may also be required to work weekends, evenings, and bank holidays as per service requirements. You will also take part in our out-of-hours on-call rota for managers.

We're looking for a compassionate and driven Service Manager to join our residential service based in Havering. This role supports residents in temporary housing who are facing challenges with substance use. As a Service Manager, you will lead a dedicated team, ensuring we deliver high quality support, performance and improvements across our service whilst representing the values of the organisation. You'll play a hands‑on role in supporting individuals facing addiction, homelessness, and complex needs, guiding them towards stability, independence, and brighter futures.

• Overseeing support related to substance misuse, ensuring effective interventions and pathways for service users
• Line management and leadership, supporting your team by providing advice, guidance and support throughout their employment lifecycle
• Support the Service Manager in leading the day‑to‑day operational delivery of the service
• Risk management ownership, ensuring processes and policies are followed
• Property and housing management, ensuring the accommodation meets our requirements, and repairs and maintenance are regularly reported and completed
• Financial management, including petty cash and budget management
• Contract management and internal auditing, admin, and general other duties as required

• Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with substance abuse issues, addiction, exploitation, homelessness and within the criminal justice system
• Previous leadership experience
• Experience of working with confidence and the ability to provide advice, lead a team on all aspects of the service such as resident related enquiries which can include housing, substance abuse support, signposting
• Ability to motivate and empower a team to achieve service KPIs through direct leadership
• Willingness and ability to work flexibly to meet service needs
• IT proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer pension contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective practice regular sessions with a therapist provided by an external provider to support mental health and wellbeing at work
• Training and development, including access to courses, upskilling, and progression plans
• Employee assistance programme, including counselling
• Life assurance scheme
• Cycle‑to‑work scheme
• Annual staff awards
• EDI ambassador programme

Social Interest Group (SIG) is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop‑in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities.

Join us on our mission to empower independence through trauma‑informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

• Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
• Please note that as part of our process, we complete an enhanced DBS check. Some roles may require further vetting. We encourage applicants from all backgrounds.
• Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
• Additional information on our company policies including gender pay, equality and diversity, company benefits and our candidate privacy policy can be found on our website.