Business Operations Manager

Roke, Roke Manor, Romsey, Hampshire, United Kingdom

Roke, 5th Floor, Space, Woking, Surrey, United Kingdom

Great ideas come from different minds. That’s why we bring together engineers, scientists, analysts, and creatives from every background — and give them the trust, tools, and freedom to make a difference. What connects us is the mission: solving meaningful problems and building capability that protects what matters most.
And as the challenges evolve, so do we — working on the technologies that will shape tomorrow, not just today.

Roke Built on a 70-year heritage, Roke offers specialist knowledge in sensors, communications, cyber, and AI and ML. We change the way organisations think and act – through dynamic insights from the analysis of multiple layers of data. We take care of the innovative, technical stuff that keeps everyone safe – that’s our mission, passion, and motivation.

Job Purpose & Key Responsibilities The Business Operations Manager – Enablement / Platforms is responsible for enabling the effective operation of Global Services through coordination of key operational interfaces, oversight of enabling services and Partners, and support to governance, compliance and data integrity.

The role ensures that Global Services has the required platforms, processes and cross-functional support in place to operate efficiently and in line with corporate expectations.

Key Responsibilities

• Corporate & Partner Services Integration Act as the primary operational interface with Corporate and other Partner Services (including Facilities, Security, Vetting, IT, People and Recruitment), ensuring requirements are clearly communicated, prioritised and delivered.
• Operational Enablement & Readiness Own and coordinate activities required for operational readiness including onboarding, mobilisation, access to systems, and workforce enablement services.
• Process Integration & Interface Control Define and maintain effective operational interfaces across Delivery, Engineering, Accounts and Partner Services.
• Business Rhythm & Governance Support Enable delivery of governance cycles (monthly reporting, IBP, QBRs) by coordinating inputs, dependencies and partner engagement.
• Tools, Platforms & Data Quality Drive adoption and effective use of operational tools and platforms; own improvements in data quality, consistency and integrity across reporting and operational processes (or act as Global Services sponsor/key customer, for those improvement actions owned by groups outside Global Services).
• Cross-Cover and Deputising Maintain sufficient breadth of knowledge across the full BOM remit to deputise for the BOM – Optimisation and Improvement role as required.

Accountabilities

• Effective integration with Corporate and Partner Services
• Visibility and control of enablement-related risks and dependencies
• Quality, consistency and reliability of operational data and platforms
• Compliance with governance frameworks and operational standards
• Smooth operational readiness and support to delivery teams

Key Interfaces

• Global Services Leadership Team
• Head of Business Operations / Head of Operations
• Delivery and Engineering Leads
• Account Management teams
• Resourcing and Workforce Planning
• Finance, People and Strategy functions
• Corporate and Partner Services (Facilities, Security, Vetting, IT, etc.)

Outputs / Deliverables

• Inputs to monthly reporting, QBRs and IBP cycles
• Operational readiness and enablement tracking
• Risk and compliance dashboards and artefacts
• Data quality and platform performance insights
• Governance inputs relating to operational integration

Knowledge, Skills & Experience

• Relevant experience in business operations, governance, or operational enablement functions
• Strong stakeholder management across multiple corporate and delivery functions
• Experience coordinating operational interfaces and dependencies
• Understanding of governance, compliance and risk processes
• Experience working with operational tools, systems and data management
• Strong organisational and communication skills

Where you’ll work

Romsey (HQ) - You’ll find our Romsey site located within beautiful Hampshire countryside, close to the picturesque New Forest District and not…