House Manager

The Vacancy

Do you take pride in delivering excellent customer service?

Do you get satisfaction from a role that involves multi-tasking and finding solutions?

Do you enjoy organising and facilitating social events?

McCarthy & Stone is the leading UK's retirement living providers. We are recruiting for a House Manager to join the team at our Hillier Court development in Romsey.

Hours:

30 hours per week, Monday to Friday, working throughout the year.

Salary: £22,557.60 per annum

• Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement.
• 24 days annual leave
• Pension plan
• Life assurance
• Employee assistance helpline
• Health screening
• Eyecare voucher scheme
• Long service award

We are seeking a customer‑centric House Manager to exemplify the high‑quality customer standards that we are renowned for. Our House Manager’s key role is to enhance our homeowners' quality of life and enable them to maintain their independence. This diverse role encompasses high‑level customer service and front of house and facilities management.

• Welcoming new homeowners and supporting them to settle into their apartments.
• Providing a professional front of house service and dealing all visitors in a friendly manner.
• Being the first point of contact for all our homeowners and offering help, support and advice as necessary.
• Working in collaboration with our partners and suppliers to ensure the smooth running of the estate.
• Being the "face" of McCarthy Stone for the families and friends of our homeowners.
• Dealing with homeowner issues with sensitivity and understanding the need for confidentiality and respect their privacy.
• Managing the development – gardens and grounds – in an efficient and effective manner, providing our homeowners with a safe, secure, well‑maintained, and pleasant environment.
• Facilitating social interaction and helping homeowners to enjoy retirement living to the full.
• Ensuring that all Health and Safety requirements are adhered to.

• Excellent communication skills with a real "can do" attitude.
• Extensive experience in a professional customer service orientated position.
• A professional approach with high quality standards.
• Thrives in a busy and varied role, where every day will be different.
• Be resilient and can problem solve effectively.
• An awareness of basic Health and Safety will be a distinct advantage.
• A good level of computer literacy including Microsoft Word and Outlook.
• Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.

As part of McCarthy & Stone Management Service, a successful and fast expanding national company, you will receive all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more.

McCarthy & Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background.