Customer Service Advisor

Customer Service Advisor, Romsey

12-week temporary contract, with the potential for a permanent position

An excellent opportunity has arisen for a Customer Service Advisor to join a well-established and growing business based in Romsey.

As a Customer Service Advisor, you will be responsible for providing exceptional customer service at all times and administrative support within the department.

Main duties of the Customer Service Advisor

• Process customer orders/hires, produce quotes and update status’ of jobs/orders efficiently and accurately.

• Monitor order/job status to ensure timely delivery, addressing delays with other departments.

• Liaise with the commercial team about delays/customer dissatisfaction to manage customer communication effectively.

• Ensure orders/jobs are processed according to price agreements and communicate any variances to the commercial team and CS managers.

• Manage after-sales service queries, such as customer returns, credit requests, and feedback whilst completing all relevant documentation.

• Provide face-to-face customer service through occasional site visits

Key competencies of the Customer Service Advisor

• Previous customer service and administrative experience

• Experience of client interaction via telephone, email, and hard copy documentation

• Excellent attention to detail and accuracy

• Ability to manage time and workload effectively to meet deadlines

• IT literate with sound knowledge of Microsoft Office suite

• Approachable, committed, pro-active and efficient individual.

The Customer Service Advisor role offers an exciting opportunity to join the company on a 12-week temporary contract, with the potential for a permanent position.

If you are a confident and highly motivated individual looking to work in an enjoyable and ethical business environment, please APPLY NOW