Datacenter AV Support Engineer

Location: Romsey-onsite

This is a vital role supporting a UK based engineering team and the role will provide you the opportunity to be the main IT support engineer with Data center experience. The role involves providing IT support to a team of 100 developers, ranging from deskside to server infrastructure. This is a very hands on role so requires somebody who enjoys all round IT work.

You will work within a group of geographically dispersed engineers to support end to end IT infrastructure for both existing and future business requirements.

• Strong knowledge of supporting and troubleshooting Windows Client and Server operating systems (Latest & Legacy)
• Familiarity with the network protocols, network systems, DNS, DHCP & Active Directory
• Strong understanding of Microsoft products, software lifecycle methodology, and information systems development
• Racking, cabling and installation and support of hardware:
  Networking equipment, servers/workstations, desktops, games consoles, phones, etc
• Configuration and deployment of custom OS images and additional software, as needed, to servers, PCs and devices mainly using Microsoft deployment products such as WDS and SCCM
• Asset Tracking & Maintaining Inventory
• Experience in virtual environments preferably with Hyper‑V and System Center Suite
• Provide customer service and specific AV assistance to customers including AV troubleshooting and operational assistance
• Provide in‑depth Break/Fix AV maintenance
• Assist in maintenance and repair of AV equipment through third‑party vendor relationships
• Maintain neat appearance of AV cables and equipment
• Datacenter - Wintel Stack

• Racking equipment & provisioning hardware as/when required (servers, network hardware)
• Patch panel cabling
• Wireless technologies – familiarity and support
• Configuration and deployment of OS images to servers, desktops, and devices using Microsoft deployment products such as WDS & SCCM
• Installing peripherals and components (GPUs, disks, NICs, memory)
• Active Directory object management
• GPO creation and management
• WSUS setup and management
• File server & DFS setup and management
• Break fix of servers, desktops, laptops, devices & peripherals
• Troubleshooting performance issues on systems (servers and custom‑built workstations)
• Tuning systems to get maximum performance
  
  Liaising with OEM partners for support and tracking right through to resolution
• Tracking all hardware in central asset database
• Tracking maintenance & renewal (M&R) contracts for all hardware assets
• Software tracking in asset database
• Microsoft enterprise software – operating systems (current and legacy), office, System Center Suite and other Microsoft software