Retail and Post Office Supervisor

Location:

Romsey Posted:
Oct 15, 2026

Rate of pay: 13.21

• Contract:
  
  Part-time
• Weekend Availability:
  Required
• Experience:
  
  Minimum 2 years’ Post Office/retail/banking experience, with previous supervisory or team‑leading experience preferred
• DBS Check:
  Enhanced DBS required

Who are we?

At South Coast Retail, we’re proud to deliver essential Post Office and retail services across South West England. Our branches are trusted hubs of the community, offering everything from bill payments and banking services to parcels and everyday essentials, always with a friendly, professional touch.

We’re on a mission to set new standards in customer service and branch excellence. That means investing in great people, creating supportive workplaces, and staying committed to quality in everything we do.

Join us and be part of a growing team that puts community, customer care and operational excellence at the heart of its success.

We are looking for an experienced and motivated Retail & Post Office Supervisor to support the day-to‑day running of our branch.

As a Supervisor, you will lead by example, support and develop colleagues, maintain high standards of customer service and ensure the branch operates safely, efficiently and in line with South Coast Retail and Post Office requirements.

You will be a key point of contact for the team and will take responsibility for the branch when required, helping to create a positive, professional and customer-focused environment.

As part of the role, you’ll:

• Lead and support the team
• Lead by example and demonstrate excellent customer service at all times.
• Support, coach and motivate colleagues to achieve branch standards and targets.
• Allocate tasks and support the effective running of the branch during each shift.
• Assist with staff training, induction and ongoing development.
• Provide guidance and support to colleagues when dealing with difficult customers, queries or operational issues.
• Promote a positive and supportive team culture.
• Communicate important company, Post Office and operational updates to the team.
• Manage branch operations
• Support the day-to‑day operation of the Post Office and retail branch.
• Ensure the branch is opened and closed securely and in accordance with company procedures.
• Complete daily branch checks and ensure required records are maintained accurately.
• Carry out cashing up, cash lifts, safe counts and other cash‑management procedures.
• Ensure cash, stock, equipment and branch assets are handled securely.
• Monitor queues and customer flow and ensure sufficient support is provided during busy periods.
• Identify operational issues and take appropriate action or
  ** escalate
  * * them promptly.
• Post Office & compliance
• Serve customers across all Post Office services, including mail, parcels, bill payments, banking services and identity checks.
• Ensure Post Office products and services are processed accurately and in accordance with current procedures.
• Maintain high standards of compliance and security across the branch.
• Support colleagues in following Post Office and South Coast Retail procedures.
• Ensure appropriate checks and controls are completed and recorded.
• Identify and report compliance, security or operational concerns.
• Keep up to date with changes to Post Office products, services, procedures and company requirements.
• Customer service
• Deliver outstanding customer service and set the standard for the team.
• Deal calmly and professionally with customer complaints and challenging situations.
• Resolve customer queries where possible and
  ** escalate
  * * appropriately when required.
• Build strong relationships with regular customers and the local community.
• Ensure the branch remains welcoming, clean, tidy and…