Social Media Assistant

About Us

Tent Box was established in 2015, and is the UK’s leading roof tent brand and the facilitator of unforgettable outdoor experiences.

We’re revolutionising adventure and making outdoor exploration simpler and more convenient with a range of high-performance roof tents. So whether you’re a novice camping family, an experienced solo‑explorer – or anything in between – you can embrace the freedom to get out and see the world.

Exceptional Products

Product quality is at the core of everything we do. All our products are designed by our world‑class product team in the UK.

Unrivalled Customer Service

We care deeply about our customer service, and work tirelessly to ensure everyone has a positive experience with Tent Box.

Inclusive Community

The Tent Box Community is everything to us. We understand that a Tent Box is so much more than a product – it's a lifestyle.

The Social Media Assistant plays an essential role within Tent Box’s global comms team, supporting the day‑to‑day running of our social channels and helping to nurture our thriving Tent Box community.

Reporting to the Social Media Manager, you’ll be responsible for supporting the planning, publishing, and management of Tent Box’s social content, while continuing to lead engagement across our channels.

This role is ideal for someone with 18–24 months’ experience in a social media, community, or content role, who is passionate about all things social media and the outdoors, and who wants to be part of an ambitious, fast‑moving brand.

Community Engagement Across Channels

• Actively monitor Tent Box’s social platforms, responding to comments, messages, and mentions where appropriate.
• Engage actively with member posts in the Facebook Community and comments to foster a supportive, positive environment.
• Help maintain a consistent and approachable brand tone in all online interactions.
• Flag high‑value conversations or customer feedback to the wider comms or product teams.
• Identify opportunities to feature or amplify member‑generated stories and content across Tent Box channels.

Content Scheduling & Publishing

• Support the Social Media Manager in planning and publishing content across Tent Box’s global social channels.
• Ensure all posts are formatted correctly, scheduled on time, and optimised for each platform.
• Coordinate closely with the Creator Manager to ensure UGC and creator content are uploaded accurately and credited appropriately.

Content Curation & Organisation

• Help collect, tag, and organise content assets including UGC, creator material, and brand shoots, ensuring everything is properly filed and accessible in the content library.
• Curate standout posts or trends from the Tent Box community to share with the broader team and inform content or product ideas.

Campaign Support

• Assist with rolling out brand and product campaigns across social platforms.
• Coordinate asset uploads, track scheduled posts, and ensure consistent visuals and messaging across channels.

Insights & Reporting

• Track engagement within the Tent Box Facebook Group and social channels — identifying trends, popular topics, and areas for improvement.
• Share relevant community insights with the Social Media Manager and Product Team to inform ongoing strategy and product development.
• Support monthly reporting on community and channel performance.

Trendspotting & Creative Input

• Keep an eye on social and community trends, emerging creators, and content ideas that could be relevant to Tent Box.
• Contribute creative ideas for posts, stories, and campaigns that strengthen our brand presence and community connection.

• Social & Community Obsessed:
  Passionate about online communities and social media, with a genuine interest in how people connect and share stories online.
• Flexible & Enthusiastic:
  Open to supporting shoot days, whether that’s behind the scenes or in front of the camera.
• Organised & Detail‑Oriented:
  Able to manage multiple tasks, scheduling content to platform reporting, with accuracy and consistency. Experience with publishing platforms such as Sprout Social is desirable.
• Friendly & Empathetic Communicator:
  Comfortable engaging with customers online and representing the Tent Box tone of voice authentically.
• Curious & Insightful:
  Enjoys spotting emerging trends and feeding insights back to help improve campaigns and products.
• Collaborative:
  Works well with the Social, Creator, and Content teams — sharing ideas and contributing to campaigns.
• Outdoor‑Aligned:
  Shares Tent Box’s love for adventure and understands what motivates our community of Tent Boxers to get outside and explore.
• Experience:
  
  8–24 months’ experience in a social media, community, or content role.

This role is offered on an initial 6‑month contract, with strong potential to become permanent.