Command Center Specialist

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences. There’s no fumbling with tickets, machines, apps, or credit cards – you just "drive in and drive out." SP+ is the largest parking network in America, with over 23,000 employees powering mobility at more than 4,000 locations across North America and Europe.

Today we are reinventing parking, powering checkout‑free experiences wherever you go to make everyday living, working, and playing remarkable.

• Handle high volume of calls with courtesy and professionalism to resolve customer issues, including questions, complaints, and inquiries.
• Offer alternative solutions to retain customer satisfaction.
• Communicate with customers using web‑based tools, demonstrating proficiency in typing and grammar.
• Utilize, monitor, and troubleshoot Parking Access Revenue Control System (PARCS) devices and supporting systems.
• Make financial decisions to protect and collect revenues and adjust customer accounts.
• Assist supervisors with special projects and perform miscellaneous assigned duties.
• Manage multiple duties at a time.
• Deliver exceptional client service via telephone.
• Conduct detailed research and address customer inquiries.
• Provide quality service by comprehending procedures and continuing product knowledge.
• Enter data and perform customer service work on a daily routine basis.
• Prepare activity reports to track performance across the customer base.
• Track issues and ensure timely delivery of solutions from support teams.
• Assist with financial and management accounts through processing and payment of invoices.
• Support office team with the setup of monthly and business parking permits, reconciliation of accounts payable and accounts receivable, and preparation and maintenance of necessary records.
• Complete other duties as assigned.

• At least 1–2 years of experience with Call Center/Customer Service/Accounting skills involving problem solving and the ability to react quickly and professionally to ensure client satisfaction.
• Advanced multi‑tasking, problem‑solving, and organizational skills.
• Ability to work in a fast‑paced work environment.
• Ability to accomplish tasks in the timely and efficient manner.
• Positive attitude with a productive, professional, and courteous manner.
• Superior telephone etiquette.
• Strong written and verbal communication and interpersonal skills.
• Demonstrate intermediate or advanced computer skills, including use of Word, Excel, and web browsers (e.g. Google Chrome, Internet Explorer).
• High School Diploma or equivalent.

• Flexible availability.
• Ability to train and mentor.
• Ability to perform specialized administrative duties required to support multiple locations.
• Prior call center and accounts payable/receivable experience.

Salary Range
: $17.00 per hour

Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

2645 WORLD GATEWAY PLACE, US-MI-ROMULUS