Customer Experience Specialist​/Dispatcher-Romulus MI

Dispatcher

We are seeking an experienced emergency medical dispatcher to join our communications dispatcher center. This full‑time position offers 24/7 coverage with either the 6 am–6 pm or 6 pm–6 am shift.

As a dispatcher, you will:

• Operate a multi‑line telephone console system and radio/phone/computer communications to send crews and vehicles to appropriate locations.
• Receive emergency and non‑emergency calls, gather and record essential information, and provide pre‑arrival instructions for emergency medical calls.
• Determine call priority, enter data into the Computer‑Aided Dispatch (CAD) system, and monitor field unit status to coordinate and prioritize dispatch schedules.
• Provide field units with information regarding orders, traffic, obstacles, and requirements; translate information to appropriate ambulance crew.
• Operate dispatch equipment, learn street and station locations, and comply with dispatch policies and operating procedures.
• Verify insurance information and eligibility, entering verified data into the system.
• Maintain calm and effective under heavy workloads and emergency situations.
• Support the continuity of service during evenings, nights, weekends, and holidays to maintain 24‑hour coverage.

• Minimum 6 months experience in customer service or direct customer contact work.
• Minimum 6 months call‑center experience in a fast‑paced environment.
• Must pass the EMD program within 1–3 months of hire and maintain certification during employment.
• Proficiency in Computer‑Aided Dispatch (CAD) systems or strong aptitude for learning relevant technology.
• Strong typing and data entry skills.
• Thorough understanding of emergency procedures, protocols, and guidelines.
• Proficiency in oral and written English communication with ability to comprehend and follow instructions.
• Exceptional organizational skills; ability to multitask effectively in high‑pressure situations.
• Strong active listening and interpersonal communication skills.
• Sound judgment, critical thinking, and decision‑making abilities.
• Adaptability and flexibility to meet operational needs.
• High school diploma or GED required.

At Ameri Pro Health, people are at the heart of everything we do. We provide a complement of services across the entire patient care continuum which delivers better patient outcomes and more efficient care.

• Critical Care
• Advanced Life Support
• Basic Life Support
• Medical transportation

• Market‑leading pay rates.
• Personal Time Off (graduated based upon years of service with Ameri Pro).
• Expansive benefits package to include
  • Medical, Dental, Vision, short‑term disability, Life, Accident and Cancer insurance policies.
• 401(k) retirement plan with a company match.
• Tuition assistance.
• Supportive leadership.
• Professional development & opportunities for advancement.
• Flexible scheduling options.
• Employee assistance programs (EAP).

Ameri Pro Health is an Equal Opportunity Employer.