Passenger Service Agent
Job in
Romulus, Wayne County, Michigan, 48174, USA
Listing for:
dnata Travel Group
Full Time
position
Listed on 2026-11-05
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
you have an essential role of handling administrative procedures for international passengers before and after a flight, including but not limited to:
- Electronic check-in of passengers for international travel
- Verification of documents for international and domestic flights
- Assign passenger seats
- Ensure correct boarding passes are provided to each passenger for the assigned flight
- Verify ticket and seat reservations
- Match manifest to on-board count
- Announce arrivals and departures as necessary
- Provide information to passengers/customers as requested
- Connect/disconnect Jetway/stairs as necessary
- Assist with baggage tagging and baggage claim reports
- Maintain current knowledge of all flight times during designated shift
- Maintain liaison with Airlines, Customer Service Representatives and Ground Handlers
- Performing other duties as assigned
- Possess and maintain a valid state driver's license and other FAA/Airport required identification/seals or authorizations
- Possess a high school diploma or GED equivalent
- Excellent communication and interpersonal skills
- Possess basic computer literacy
- Ability to stand, bend, stoop, and walk for extended periods of time
- Push, pull, lift, and load up to 70 pounds
- Exceptional customer service skill s
pay rate $17.50/hr.
various shift times available starting at 12:00pm-9:00pm (4.5-hour shifts)
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