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Passenger Service Agent

Job in Romulus, Wayne County, Michigan, 48174, USA
Listing for: dnata Travel Group
Full Time position Listed on 2026-11-06
Job specializations:
Salary/Wage Range or Industry Benchmark: 17.5 USD Hourly USD 17.50 HOUR

Job Description & How to Apply Below

As a dnata Passenger Service Agent

you have an essential role of handling administrative procedures for international passengers before and after a flight, including but not limited to:

  • Electronic check-in of passengers for international travel
  • Verification of documents for international and domestic flights
  • Assign passenger seats
  • Ensure correct boarding passes are provided to each passenger for the assigned flight
  • Verify ticket and seat reservations
  • Match manifest to on-board count
  • Announce arrivals and departures as necessary
  • Provide information to passengers/customers as requested
  • Connect/disconnect Jetway/stairs as necessary
  • Assist with baggage tagging and baggage claim reports
  • Maintain current knowledge of all flight times during designated shift
  • Maintain liaison with Airlines, Customer Service Representatives and Ground Handlers
  • Performing other duties as assigned
Qualifications
  • Possess and maintain a valid state driver's license and other FAA/Airport required identification/seals or authorizations
  • Possess a high school diploma or GED equivalent
  • Excellent communication and interpersonal skills
  • Possess basic computer literacy
  • Ability to stand, bend, stoop, and walk for extended periods of time
  • Push, pull, lift, and load up to 70 pounds
  • Exceptional customer service skill s

pay rate $17.50/hr.

various shift times available starting at 12:00pm-9:00pm (4.5-hour shifts)

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