Operations Manager

Job Details

Job Location: Romulus, MI 48174

Operations Manager - Romulus, Michigan

EMS Service line: IFT

FTE: Full Time

Shift(s) availability: Monday through Friday, weekends and nights as required by business need

Certification/Licensure Requirements:

• Michigan Paramedic certification in good standing
• Current National Registry certification (if required by state)
• Current certifications CPR: BLS, ACLS, PCC/PALS
• Valid state specific Driver’s license
• FEMA IS certs: IS-100, IS-200, IS-700, IS-800

Ameri Pro Health is committed to exceeding expectations by delivering exceptional patient outcomes, optimizing care efficiency, and providing unmatched access to the highest quality healthcare. Join our team as an Operations Manager and contribute your skills and dedication to our mission of delivering outstanding care to those who need it most.

• Critical Care
• Advanced Life Support
• Basic Life Support
• Medical transportation
• And much more

• Paramedic Advanced Life Support Ambulances
• New Quick Response Units
• State-of-the-art equipment

• Zoll® X Series cardiac monitors
• Zoll EMV+® ventilators
• Sapphire transport infusion pump
• LUCAS devices on 911 units

Benefits for Full‑time positions include:

• Competitive compensation (above market rates)
• Paid Time Off
• Benefits package:
  Medical, Dental, Vision, short‑term disability, Life, Accident and Cancer insurance policies, and more
• 401(k) retirement plan with company match
• Paid uniforms
• Tuition reimbursement
• Employee Referral Bonuses
• Opportunities for overtime
• Professional development & opportunities for advancement
• Flexible scheduling options
• Employee assistance programs (EAP)
• We foster a positive work environment

The Operations Manager leads all aspects of a progressive private ambulance service with multiple 911 and interfacility transport (IFT) bases throughout Michigan. This role ensures the prompt and efficient response of all emergency, non‑emergency, and specialty vehicles across each market, while providing the highest quality of patient care. Working in close alignment with the Director of Michigan Operations, the Operations Manager contributes to short‑ and long‑term budget planning, oversees operational structure and staffing, and drives service expansion and delivery.

This position is responsible for clinical operations, team engagement, communications center performance, customer service and overall operational excellence to support our communities, partners, and the patients we serve.

• Provide strategic and operational leadership to ensure timely, compliant, and high‑quality ambulance response across all service lines.
• Lead hiring, training, performance evaluations, disciplinary actions, and collaborate with HR on final hiring, discipline and dismissal decisions.
• Manage daily response vehicle coverage utilizing the proper personnel within the budgeted parameters.
• Monitor daily/weekly metric and budget performance and take necessary steps to correct variances where required.
• Participate in annual budget development and communicate performance expectations to all divisional supervisory leaders.
• Provide open communications to managers, supervisors and staff enhancing engagement throughout the division.
• Coordinate with Billing to ensure accurate application of charting and billing related data.
• Ensure the daily readiness of all vehicles and related equipment and recommend required replacements within the annual capital budget.
• Monitor staff performance to ensure adequate supervision, consistent performance feedback, timely performance appraisals, appropriate corrective action, equitable promotion opportunities and all other related communications.
• Ensure compliance with all federal, state, and local laws, rules, regulations, and ordinances as they pertain to EMS operations within the respective jurisdictional region.
• Maintain 24/7 availability via cell phone for operational needs and ensure coverage during absences.
• Develop a monthly report to the Director of Michigan for the review and analysis of operational data to ensure all metrics and performance criteria are met.
• Coor…