Operations Supervisor - Romulus Athletic Center
Listed on 2026-01-01
-
Management
Event Manager / Planner, General Management -
Sports/Fitness/Wellness
Event Manager / Planner
OPERATIONS SUPERVISOR - Romulus Athletic Center
Sports Facilities Management, LLC
LOCATION:
Romulus, MI
DEPARTMENT: OPERATIONS
REPORTS TO:
OPERATIONS MANAGER
STATUS: FULL‑TIME (NON-EXEMPT)
ABOUT THE COMPANY:Romulus Athletic Center is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Romulus, MI. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.
Romulus Athletic Center is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper‑growing industry where you will enjoy the journey and learn from the industry's best while having some fun.
SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission‑focused company is highly entrepreneurial, team‑oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
POSITION SUMMARY:The Operations Supervisor for the venue is responsible for overseeing daily operations, ensuring the facility runs smoothly, and providing a safe and enjoyable environment for all patrons. This role involves managing staff, coordinating events, maintaining equipment, and addressing any issues that arise.
PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:- Provide courteous and friendly service to all guests and staff
- Supervise and coordinate daily operations of the venue, including maintenance, scheduling, and facility management
- Assist in managing inventory of arena supplies, including maintenance materials, food & beverage items, and equipment
- Be responsive to guest concerns and direct to appropriate manager to resolve
- Enforce facility policies and procedures
- Have general knowledge regarding program options and facility events
- Assist other departments as necessary
- Ensure correct equipment is available for all games
- Respond to all incidents, accidents, injuries, and altercations as needed
- Complete and file corresponding paperwork as necessary
- Assist with daily maintenance and upkeep of department equipment
- Assigning duties to staff during shifts
- Inspect equipment and communicate the need for repairs or replacements to management
- Ensure health and safety standards are followed
- Responsible for opening and closing of facilities
- Communicate to Operations Manager and General Manager on event set and breakdown
- Complete special projects, daily assignments, and other duties as directed by management
- Ability to work with a wide variety of ages from preschool through adult
- Proven experience in facility management, preferably in an ice arena or similar environment
- Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance is necessary
- Excellent communication skills, both verbal and written
- Ability to maintain focus in a high-volume, fast‑paced environment
- Must have excellent guest service skills
- Must be detail-oriented and have outstanding organizational skills
- Ability to multi‑task and prioritize
- Ability to remain calm and focused in difficult and stressful situations
- Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow team members
- Must work well with others
- Commitment to the safety and wellbeing of others
- Must possess a valid drivers license
- Must be able to lift 50 pounds waist high
- Work is performed in a venue environment, which includes cold temperatures and varying noise levels
- Will be required to stand for extended periods of time
- Will be required to work indoors and outdoors year‑round
- Must be able to work independently in a busy environment
- Must comply with safety and health code standards
- Facility has intermittent noise
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