Receptionist, Customer Service​/HelpDesk

The Receptionist is responsible for providing a professional and welcoming first point of contact for visitors, customers, suppliers, and employees. The role is responsible for managing the reception area, handling incoming calls and enquiries, maintaining office security and supporting the smooth day-to-day administration of the office. Key duties and responsibilities will include, but will not be limited to:

• Serves visitors by greeting, welcoming, and directing them appropriately.
• Notifies company personnel of visitor arrival.
• Informs visitors by answering or referring to inquiries.
• Directs visitors by maintaining employee and department directories.
• Maintains security by following procedures, monitoring logbook, and issuing visitor badges.
• Operates telecommunication system by following manufacturer's instructions for house phone and console operation.
• Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
• Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
• Contributes to team effort by accomplishing related results as needed.
• Direct work experience in a similar capacity in the same or similar industries.
• Ability to manage customer's expectations and excel in the provision of service.