Receptionist Dental Assistant

Job Location : Roodepoort, Gauteng, South Africa

Final date to receive applications : February 09, 2026

• Responsible for the preparation of the dental surgery area for each working day and between each patient visit
• Maintain a neat and tidy dental surgery area that is welcoming to our client base.
• Maintain all infection prevention control measures and health and safety standards in line with company policies
• Prepare dental surgery daily and between each patient to ensure sufficient quantity of dental consumable stock is ordered and available for Dental Practitioner to utilize during dental treatment.
• Deliver professional and friendly customer services at all times in alignment with the company values i.e. CARE, TRUTH, PARTICIPATION, COMPASSION and DIGNITY.
• Maintain compliance to the uniform policy including the wearing of your name badge.
• responsible and accountable for accurate document completion.
• Ensure accuracy (quality and integrity) of information whether existing or new, on the patient file and billing system.
• Manage patient arrival in a proficient and professional manner.
• Assist patient in completing the appropriate documentation to ensure compliance to admission process as per Standard Operating Procedure.
• Verify and confirm the file for accuracy and completeness and update if necessary.
• Ensure a smooth workflow between departments, at all times.
• Capture and record patient medical and personal information on the system timeously, focusing on patient and visitor’s needs.
• Inform the patient of any outstanding balances or levies.
• Validate the patient details on the applicable switch application and inform the patient if verification was not successful.
• Direct all patients to the appropriate location, services and professional.
• Monitor patient waiting times and keep patient informed.
• Ensure that the patient is correctly billed after the visit.
• Scheduling appointments for patients with specialists as requested by practitioners.
• Manage requests for repeat scripts accurately and timeously.
• Ensure accurate bookings are scheduled with the patient’s preference of practitioner, date and time.
• Sterilise all Instruments, according to protocol, ensuring infection control standards are maintained.
• Oil and clean hand pieces according to protocol.
• Oil and clean electric hand pieces after each patient.
• Fill empty and clean developer and mixer bottles.
• Ensure Chemistry is discarded as per Medical Waste Protocol.
• Clean and autoclave instruments.
• Ensure daily cleaning of the autoclave.
• Load and unload autoclave.
• Clean and reprocess equipment or instrumentation.
• Identify problems with equipment/instruments and advise applicable person to arrange for timeous repairs/acquisition thereof.

• Assist the Dentist with passing correct instruments and materials/consumables used on patients on request timeously and accurately.
• Develop x-rays, if not using digital x-rays and load x-ray Digital Imaging plates for scanning where applicable.
• Mix materials with spatula as required.
• Conduct suctioning as required.
• Ensure materials and supplies are packed and accessible.
• Ensure and plan enough stock on hand in terms of materials/consumables to prevent shortages.
• Mix amalgam and/or mixable composites/cement etc. and place in the transfer tool/s to be handed to dentist.
• Prepare sterile trays; ensuring instruments have undergone sterilisation.
• Prepare non-sterile trays.

• Attend to all customer complaints and if unable to resolve, refer it to the Reception Team Leader or Clinic Manager.
• Switchboard and Telephone Management
• Display professional telephone etiquette.
• Attend to telephonic calls and queries professionally and timeously.
• Accurately record messages in the appropriate message book and ensure that messages are delivered.
• Transfer applicable calls to the appropriate member of staff for further intervention as necessary.
• Patient Engagement and Administration
• Maintain and manage stationery stock levels.
• Perform any reasonable task as instructed by immediate supervisor.
• Specialist appointments Scheduling
• Receive request from…