System Admin Support: ICT; One

Job Description

• Installation and maintenance of ICT hardware, software and network equipment.
• Installing, upgrading and providing user support on software.
• Setting, Maintaining and monitoring security of the network applications.
• Consult with ICT Senior System Administrator, ICT Service Delivery Manager or CO Engineers where required to ensure information systems operate effectively.
• Performing backups in line with DRP, BCP and Backup and Restoration policies.
• Provide 2nd and 3rd line support to End Users as per ITSM call log system.
• Maintain good relationships with end users and management in the absence of an ICT Senior System Administrator.
• Ensuring effective delivery of ICT Strategy initiatives and projects.
• Maintain hardware and software asset register and ensure effective lifecycle planning processes.
• Taking part in management through reporting to the internal institute ICT Committee and report monthly to the ICT Service Delivery Manager in absence of an Senior System Administrator.
• Manage the telephone system environment, including the creation and deletion and changing of telephone extensions, the creation and deletion of PIN Codes for external dialing.
• Distribution of detailed telephone reports from Telephone Management System.
• Manage the printing environment, including the creation and deletion of printing codes/user accounts.
• Assist SCM through consultation with the acquisition of ICT related Services and equipment requested by the institute.
• Manage and/or assist with corporate projects such as hardware refresh (Desktop/Laptop/Servers) or new service deployment, or current system expansions.

• National Diploma in Information Technology or Computer Science.
• 2-3 years’ experience in the Information Technology field.
• Microsoft Certification and ITIL Certification will be advantageous.
• Knowledge of Computer hardware and software.
• Excellent interpersonal skills.
• High-level ability to work independently.
• Good communication, verbal and written skills.

CLOSING DATE FOR APPPLICATION: 18 FEBUARY 2026